Manager of Legal Operations-Hybrid

Job Description

Job Description

Manager of Legal Operations

Reports to: Managing Attorney
Location: Boca Raton, Florida (Hybrid)
Status: Full-time, exempt
Position Summary
Our client is a creditor-side foreclosure, litigation, and closings firm representing mortgage
servicers and institutional lenders in Florida and Georgia. The Manager of Legal Operations fills
a leadership and management gap between the Managing Attorney and the paralegal and
attorney teams. The role owns training, onboarding, daily workload oversight, KPI and step-
performance reporting, timeline management, client scorecard oversight, client system oversight,
and support on compliance, client audits, and client alerts. This position reports directly to the
Managing Attorney, provides daily reporting to the Managing Attorney, and serves as an added
layer of oversight of the team.
Training and Onboarding
Train all new hires on firm systems, workflows, and client requirements, including each
client platform.
Build and maintain a structured onboarding program with defined milestones so new staff
become productive faster.
Deliver ongoing training for existing staff, including refresher training when performance
data or audit findings show a gap.
Maintain written training materials and desk procedures, and keep them current with firm
policy and client requirements.
Workload and Performance Oversight
Review paralegal workloads daily and rebalance files when a team member is over
capacity or behind.
Track step performance and KPIs by team member, practice stage, and client, and
identify missed or late steps before they become client issues.

A portion of our practice involves the collection of debt. Any information obtained may be used for that purpose. This notice is required by the provisions of the Fair Debt Collection Practices Act and does not imply that we are attempting to collect money from anyone who has discharged the debt under the bankruptcy laws of the United States.
Prepare workload and staffing analyses to support decisions on new hires and on
separating staff who are not meeting productivity standards.
Assist the Managing Attorney in reviewing attorney productivity, including hearing
coverage, review turnaround, and file movement.
Timelines and Process Improvement
Monitor file timelines from referral through sale and post-sale, measured against client
and investor timeline requirements.
Identify bottlenecks and inefficiencies in firm workflows and recommend and implement
fixes.
Track holds, delays, and aging files, and escalate files at risk of timeline violations.
Client Scorecards
Oversee the firms performance on client scorecards and identify the metrics driving any
decline in the firms ranking or score.
Maintain a historical record of the firms scorecards for each client so trends can be
tracked over time and compared across clients.
Prepare corrective action plans for scorecard deficiencies and report progress to the
Managing Attorney.
Review scorecard results with the team and incorporate them into training and
performance expectations.
Client Systems Oversight
Oversee the firms use of client systems, including LPS, Dara, NoteFlow, and Jonah
Direct.
Ensure timely and accurate step updates, document uploads, issue and hold responses,
and invoicing in each system.
Monitor system queues and exceptions daily and confirm that system data matches the
firms case management system.
Compliance, Client Audits, and Client Alerts
Assist with firm compliance with client requirements, servicing guidelines, and firm
policies and procedures.
Prepare for and support client audits, including gathering documentation, coordinating
responses, and tracking corrective action through completion.
Receive, log, and disseminate client alerts and guideline changes to the affected team
members promptly.

Reporting
Provide a daily report to the Managing Attorney covering workload, KPI and step
performance, scorecard status, timeline exceptions, client system issues, and staffing
concerns.
Prepare periodic summary reports on team performance, client scorecard trends, audit
results, training completed, and process improvements.
Escalate urgent issues to the Managing Attorney the same day they are identified.
Qualifications
At least five years of experience in a high-volume default servicing or creditor-side
foreclosure law firm, with at least two years in a supervisory or management role.
Working knowledge of the Florida judicial foreclosure process; Georgia non-judicial
foreclosure experience preferred.
Hands-on experience with servicer platforms such as LPS, Dara, NoteFlow, or Jonah
Direct, and with a legal case management system.
Familiarity with client audits, servicer and investor guidelines, and client alert processes.
Strong reporting skills, including advanced Excel and the ability to build KPI and
workload reports.
Demonstrated ability to train staff, hold people accountable, and communicate clearly
with attorneys and clients.
Paralegal certification, law firm management experience, or a law degree is a plus.

Expectations for the First 90 Days
Within the first 30 days, learn firm and client systems and begin daily reporting to the Managing
Attorney. Within 60 days, review the firms current KPI requirements and workload metrics and
deliver a written report to the Managing Attorney on the findings, along with a written
onboarding program. Within 90 days, present a staffing and workload assessment and a written
recommendation on areas to improve timelines, with proposed implementation dates.

Please email resume to: View email address on ziprecruiter.com

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