(BTV) Part-Time Customer Service Agent

Job Title

Job Description

Key responsibilities include greeting passengers and providing a seamless check-in and ticketing experience. Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees. Ensure passenger information is processed accurately and flights are sent out on time. Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions. May work in the Baggage Service Office to track the location of baggage and handle passenger questions. Comfortable working with computers, mobile devices, and new technologies. Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage. Maintaining composure while managing customer challenges. Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift. Cleaning of the interior of the aircraft. Read and interpret checked baggage tags, and cargo labels. Prepping and securing the aircraft for the next flight. Use radio electronic devices to communicate with co-workers or flight crew. Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies.

Qualifications and minimum requirements include being at least 18 years old. Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check. Successful completion of pre-employment process which may include but not limited to; drug screen, hearing and vision check. Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need. Comfortable working with computers, mobile devices, and new technologies. Must be able to use radio electronic devices to communicate with co-workers or flight crew. Must be able to read, write, fluently speak, and understand the English language. Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs. Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces. Authorized to work in the United States without sponsorship.

What we provide includes competitive benefits, competitive wages, earned paid time off, discounted travel for you and your immediate family, and career advancement opportunities. United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law).

ADA specifications include ability to operate a computer to enter and retrieve data, ability to utilize radio equipment for communications, ability to lift up to 70lbs on a consistent basis, and ability to pass all pre-screening clearances applicable to position qualifications.

BTV Patrick Leahy Burlington International Airport Vermont