Revenue Cycle Client Relations Coordinator

Revenue Cycle Client Relations Coordinator

We are looking for a detail-oriented and proactive Revenue Cycle Client Relations Coordinator to join our team. In this role, you will be responsible for managing client accounts, ensuring accurate medical billing processes, and maintaining strong relationships to support financial performance and client satisfaction.

Key Responsibilities

• Act as the primary point of contact for client inquiries related to medical revenue cycle activities.
• Build and strengthen client relationships to achieve long-term partnerships
• Review and analyze revenue cycle reports to identify trends, discrepancies, and opportunities for process improvement.
• Facilitate regular meetings with clients to provide updates on account status, address issues, and ensure overall satisfaction.
• Collaborate with internal teams to resolve claim denials, payment delays, and account discrepancies to ensure KPIs are being met.
• Responsible for sending appointment verifications to clients, processing insurance billing, and generating weekly reports.
• Generate end-of-the-month progress reports for clients and senior leaders within the organization.
• Ensure all client interactions comply with HIPAA and relevant healthcare regulations.
• Support the onboarding of new clients, offering training and guidance on billing processes and systems as needed.
• Support and train clients and support staff on Central Reach and Re-Think software.

Qualifications

• Education: Bachelor's degree in healthcare management, Business, or a related field (preferred).
• Experience: A minimum of 3 years of experience in revenue cycle management and client services within the healthcare industry.
• Strong knowledge of medical billing, insurance reimbursement, and revenue cycle workflows.
• Excellent communication, organizational, and interpersonal skills, with the ability to manage multiple client accounts simultaneously.
• Proficient in data analysis and reporting, with the ability to present insights to clients in a clear and actionable manner.
• Advanced Excel skills for data analysis and reporting.

Preferred Skills & Experience

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
• Problem-solving skills with a client-focused approach to resolving billing issues.
• Ability to multitask and juggle several responsibilities simultaneously.