Forward Deployed Engineer

Forward Deployed EngineerWe are hiring a Forward Deployed Engineer to get our AI features working for real venues. We've launched agents that help our customers send messages, build menus, and more. Every venue runs its business differently, and the gap between a feature that works in general and one that works for a specific customer is where you come in.This role is based in San Francisco, in office 5 days per week so that you can work closely with sales, customer success, and engineering. Expect regular time on-site with customers.What you'll own:Embed. Work directly with restaurants and venues to learn how they handle inquiries, menus, and follow-up. Find where our AI falls short for them.Customize. Customize the AI features to our customers needs so that they can be successful.Drive adoption. Track and improve customizations so that they drive real outcomes for our customers.Feed the product. Turn patterns across customers into improvements for the core product. Bring engineering the problems worth solving for everyone. Help write evals to improve performance.What we're looking for:4+ years of professional engineering experience building AI featuresYou have built products where AI features are core to the user experienceYou are familiar with LLM observability toolsYou have been a founder or worked at an early stage startupYou have a strong sense of urgency and move quicklyBonus: experience in hospitality, restaurants, or eventsWhat We OfferCompetitive compensation including meaningful equity you'll actually be able to useMedical, vision, and dental with paid premiums for you, cost-sharing for dependentsFlexible PTO & 401(k)Daily lunches when onsiteUnlimited book budgetCompany laptopComplimentary One Medical membership for you and your familyPerfect Venue is committed to building a winning team. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will work to provide reasonable accommodations to applicants with physical and mental disabilities.