Sales Specialist (Luxury Retail)

Sales Specialist (Luxury Retail)For over 164 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations—from St. Peter's Basilica to the Orient Express—while over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world's most exceptional spaces.Working at Frette is much more than just a job. It is an opportunity to become a point of reference in the world of luxury style and lifestyle, delivering memorable experiences and helping to write the story of a brand that has represented Italian excellence for over 160 years.As a Sales Specialist, you will be responsible for:Representing the Frette DNA in every client interaction, turning every sale into a personalized and memorable experienceBuilding authentic and meaningful relationships with clients, developing your own client portfolio and contributing to the growth of the boutiqueProviding expert sales consultations through an in-depth knowledge of the product, design, and the client's lifestyleAchieving and exceeding commercial targets through clienteling, client retention, and sales development activitiesEnsuring operational excellence within the Boutique, contributing to the brand's high standards of service and presentationClient Experience & SalesBuild strong and meaningful relationships with Clients through a personalized, consultative approachProactively expand your Client network beyond the Boutique, creating new connections and opportunities through networking, local activities, and strategic relationships, with the goal of building a strong and qualified client portfolio over timeDevelop your client portfolio through clienteling activities and consistent follow-upUnderstand clients' needs, preferences, and lifestyles in order to provide personalized solutionsIdentify and generate upselling, cross-selling, and White Glove service opportunitiesAchieve sales targets and key commercial KPIsDevelop a structured approach to client relationship management through the Proximity CRM, leveraging client insights and data to create personalized experiences and anticipate needs and commercial opportunitiesBrand ExperienceShare Frette's history, craftsmanship, and heritage through engaging storytellingDeliver the Frette Selling Ceremony, adapting it to the individual needs of each clientProvide clients with a holistic consultation combining product, design, and lifestyleGather client feedback and contribute to the continuous improvement of the client experienceStore OperationsSupport the store's daily operational activities, including cash register operations, quotations, returns, orders, and opening and closing procedures when requiredCollaborate in stock management and deliveriesMaintain visual merchandising standards and ensure the Boutique is presented to the highest standardsWhat Makes You SuccessfulBuild authentic relationships and make every client feel welcomed, valued, and appreciatedDemonstrate a strong commercial mindset and turn opportunities into resultsConsistently nurture client relationships through clienteling and follow-up activitiesBe curious and passionate about design, luxury, and lifestyleBe proactive, detail-oriented, and demonstrate a strong sense of initiativeWork with energy, collaborate effectively with the team, and contribute to a positive working environmentQualificationsSkills and Competencies3 years of experience in luxury retail, hospitality, or interior design preferredPassion for luxury, design, and client serviceExcellent interpersonal and communication skillsStrong results orientation and commercial awarenessAbility to work effectively as part of a team in a dynamic environmentFamiliarity with POS systems, CRM platforms, and Microsoft Office / Google WorkspacePhysical RequirementsAbility to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques.Ability to maneuver effectively around the boutique floor, stockroom, and off-site locations.Ability to stand for extended periods and perform activities including bending, kneeling, squatting, reaching, and climbing ladders in accordance with safety guidelines.Additional InformationCompensation, Benefits & Career DevelopmentAt Frette, we recognize that exceptional talent deserves meaningful rewards. We are committed to supporting our team members through competitive compensation, comprehensive benefits, professional development opportunities, and recognition programs that celebrate success.Compensation & IncentivesCompetitive hourly base pay of up to $24 per hourMonthly individual commission opportunitiesGuaranteed commission during your first three monthsQuarterly sales bonus opportunitiesAnniversary incentives and employee recognition programsReferral bonus programFull-time employment with consistent schedulingBenefits & WellbeingEligible employees have access to a comprehensive benefits package designed to support a wide range of personal and family needs, including:Medical, dental, and vision coverageShort-term disability insuranceCompany-paid life insurance and long-term disability insuranceEmployee Assistance Program (EAP)Wellness programs and resourcesPaid Time Off and paid holidaysLeave of absence programs with salary continuation401(k) plan with company matchBenefits become available on the first day of the month following 60 days of employment.All your information will be kept confidential according to EEO guidelines.