IT SPECIALIST

Job Title: IT Specialist

Job Type: (Remote)

Job Summary

The IT Specialist Network Administration is responsible for supporting maintaining monitoring and troubleshooting the organizations network infrastructure. This position ensures reliable secure and efficient network connectivity across corporate locations users applications servers and cloud environments.

The IT Specialist works with network engineers systems administrators cybersecurity teams vendors and business users to maintain network availability resolve connectivity issues implement network changes and support infrastructure projects.

Key Responsibilities

• Install configure maintain and troubleshoot network infrastructure and connectivity.

• Administer and support routers switches firewalls wireless access points VPNs and other network devices.

• Monitor network performance availability bandwidth utilization and connectivity.

• Troubleshoot LAN WAN Wi-Fi VPN DNS DHCP TCP/IP and other network-related issues.

• Respond to network incidents and service requests and ensure timely resolution.

• Configure and maintain network devices according to organizational standards and security requirements.

• Perform network device upgrades firmware updates configuration changes and maintenance activities.

• Monitor network health and identify potential performance capacity and availability issues.

• Maintain accurate network diagrams device inventories IP address documentation and configuration records.

• Assist with network design implementation expansion and infrastructure improvement projects.

• Support remote offices branch locations and remote users with network connectivity.

• Configure and troubleshoot secure remote-access solutions and VPN connections.

• Administer and troubleshoot wireless networks including access points controllers authentication and coverage issues.

• Assist with firewall configuration access control rules and network security policies.

• Work with cybersecurity teams to investigate and resolve network security incidents.

• Monitor network logs and alerts and investigate unusual network activity.

• Perform network performance and connectivity testing using appropriate monitoring and diagnostic tools.

• Manage IP addressing subnetting DHCP scopes DNS configurations and network documentation.

• Coordinate with internet service providers telecommunications providers and network equipment vendors.

• Support cloud networking environments and connectivity between on-premises and cloud infrastructure.

• Participate in network disaster recovery business continuity and backup connectivity planning.

• Maintain network configurations and ensure appropriate backup and recovery procedures are followed.

• Document network incidents troubleshooting steps changes and resolutions.

• Participate in change management and ensure network changes are properly tested documented and approved.

• Provide technical guidance and support to help desk and desktop support teams.

• Assist with network capacity planning and recommendations for infrastructure improvements.

• Ensure network operations comply with organizational IT policies security standards and applicable requirements.

Qualifications

• Associate or bachelors degree in Information Technology Computer Science Network Administration or a related field.

• 25 years of experience in network administration network support infrastructure support or a related IT role.

• Strong knowledge of networking fundamentals including TCP/IP DNS DHCP VLANs routing switching and VPNs.

• Experience configuring and troubleshooting network switches routers firewalls and wireless infrastructure.

• Experience with network monitoring and troubleshooting tools.

• Strong understanding of LAN WAN Wi-Fi and remote-access technologies.

• Experience with network security principles and access controls.

• Strong analytical and troubleshooting skills.

• Excellent communication and documentation skills.

• Ability to respond effectively to network incidents and service interruptions.

Preferred Qualifications

• Cisco CCNA or CCNP certification.

• CompTIA Network or Security certification.

• Fortinet Palo Alto Cisco Aruba or similar networking certifications.

• Experience with Cisco IOS or other network operating systems.

• Experience with enterprise firewalls and VPN technologies.

• Experience with network monitoring platforms such as SolarWinds PRTG Nagios Datadog or similar tools.

• Experience with cloud networking in AWS Microsoft Azure or Google Cloud.

• Knowledge of network automation and scripting using Python or PowerShell.

• Experience with SD-WAN SASE or modern enterprise networking technologies.

• ITIL Foundation certification or knowledge of IT service management practices.

Key Skills

• Network Administration

• Network Monitoring

• LAN / WAN

• TCP/IP

• DNS / DHCP

• Routing & Switching

• VLAN Configuration

• Wireless Networking

• VPN Administration

• Firewall Administration

• Network Security

• IP Address Management

• Network Troubleshooting

• Network Performance Monitoring

• Cisco Networking

• Cloud Networking

• SD-WAN

• Network Documentation

• Incident Management

• Change Management

Core Competencies

• Network Troubleshooting: Ability to diagnose and resolve complex connectivity performance and network availability issues.

• Technical Expertise: Strong understanding of networking technologies protocols devices and infrastructure.

• Network Security: Ability to implement and maintain secure network configurations and access controls.

• Problem Solving: Ability to identify root causes of network issues and develop effective solutions.

• Monitoring & Performance: Ability to proactively monitor network performance and identify potential problems before they affect users.

• Documentation: Ability to maintain accurate network diagrams configurations inventories and technical records.

• Communication: Ability to explain technical network issues clearly to users IT teams vendors and management.

• Incident Response: Ability to respond quickly and effectively to network outages security events and service disruptions.