Corporate Trainer, IT (Digital Learning & Technology Enablement)

Job Description Westat is a leader in research, data collection and analysis, technical assistance, evaluation, and communications. Our evidence-based findings help clients in government and the private sector accelerate advancements in health, education, transportation, and social and economic policy. Our dedication to improving lives through research and our approach to projects grounded in investigative curiosity, statistical and data rigor, adaptive methods, and advanced technology are why clients find exceptional value in our work. Role Summary Westat is seeking a Corporate Trainer, IT who will design, develop, and deliver innovative, scalable, and engaging learning experiences that elevate Westat employees’ technical and professional proficiency. This role combines instructional design expertise with modern digital learning tools to support enterprise technology adoption and workforce readiness. The position will also develop corporate training in conjunction with Human Resources and other key departments. This position has a hybrid work arrangement that requires 4 days per week on‑site at our office in Bethesda, Maryland. Responsibilities Training Design & Development Design, develop, and maintain interactive, multimedia training solutions using modern authoring platforms (e.g., Articulate 360, Rise, Storyline, Adobe Captivate). Create high-quality learning assets, including eLearning modules, microlearning content, simulations, job aids, videos, and guided walkthroughs. Ensure training content aligns with adult learning principles, accessibility standards, and user‑centric design. Partner with leadership and business stakeholders to assess training needs, identify skill gaps, and align learning strategies with organizational priorities. Design role‑based and persona‑driven learning paths to support technology adoption across the enterprise. Training Delivery & Facilitation Deliver engaging and high‑impact training across multiple formats, including virtual instructor‑led (VILT), classroom, hybrid, and self‑paced digital learning. Facilitate sessions for all employee levels, including senior leadership, focusing on enterprise tools, cybersecurity, and best practices. Leverage modern tools (e.g., polls, breakout rooms, interactive simulations) to increase engagement and retention. Training Effectiveness & Continuous Improvement Measure training effectiveness using KPIs, learner analytics, surveys, and performance metrics. Continuously optimize content and delivery methods based on learner feedback, data insights, and emerging technologies. Incorporate modern learning trends such as microlearning, blended living, and just‑in‑time training. Adoption & End‑User Support Support enterprise initiatives (e.g., M365, Box, ServiceNow, security tools) through training, onboarding programs, and adoption campaigns. Provide white‑glove support and coaching for executives and high‑impact user groups as needed. Enable employees to apply new skills through hands‑on learning, real‑world scenarios, and guided practice. Collaboration & Stakeholder Engagement Work closely with TDS teams, HR, and business leaders to ensure training programs drive adoption, improve productivity, and support organizational transformation efforts. Contribute to change management and communication strategies for major technology rollouts. Continuous Learning & Innovation Stay current with emerging technologies, enterprise tools, and digital learning innovations. Continuously evaluate and integrate new approaches to enhance learning effectiveness and user experience. Basic Qualifications Bachelor’s degree. A minimum of 3 years of experience in corporate IT training, instructional design, or digital learning development. Demonstrated experience with eLearning authoring tools such as Articulate 360 (Storyline, Rise), Adobe Captivate, video creation/editing tools (e.g., Camtasia, Adobe Creative Suite). Strong knowledge of enterprise technologies such as Microsoft 365, Box, ServiceNow, Adobe Acrobat, and collaboration platforms. Experience with Learning Management Systems (LMS) and reporting/analytics tools. Preferred Qualifications Familiarity with ServiceNow Knowledge Management and workflow‑driven training integration. Certifications in Instructional Design, ATD, or eLearning development. Experience supporting enterprise change initiatives or large‑scale technology rollouts. Demonstrated experience with adult learning principles and theories. Proven presentation and project‑management skills, with a keen eye for detail. Experience in group & virtual facilitation and team coaching with a track record of improving overall performance. Strong analytical skills with experience using learning metrics and feedback to improve outcomes. Benefits Employee Stock Ownership Plan. 401(k) Retirement Plan. Paid Parental Leave. Vacation Leave (15 days per year). Sick Leave (9 days per year). Holiday Leave (7 government holidays and 2 floating holidays). Professional Development. Health Advocate. Employee Assistance Program. Travel Accident Insurance. Medical Insurance. Dental Insurance. Vision Insurance. Short Term Disability Insurance. Long Term Disability Insurance. Life and AD&D Insurance. Critical Illness Insurance. Supplemental Life Insurance. Flexible Spending Account. Health Savings Account. Pay Range The anticipated salary range is $70k‑$95k and will be commensurate with experience. Bonus Eligibility Yes. Employment Eligibility This is a U.S.-based position. Candidates must be authorized to work in the United States on a full‑time basis. Westat does not offer employment‑based visa sponsorship (including H‑1B sponsorship) for this role. Depending on project requirements, some positions may require employees to meet specific residency criteria. Equal Opportunity Employer Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, or any other protected status under applicable law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr