Outage Quality Specialist

The Outage Quality Specialist is responsible for ensuring outage events and results are reported accurately. The outage records and processes are subject to review by Internal Auditing and are submitted for regulatory filings. Outage Quality Specialists provide expertise on all aspects of electric outage reporting performed by distribution control centers (DCC) to meet all internal and external regulatory reporting requirements, including on-going audit and review of outage records, identification of corrective actions for process improvement, developing and/or updating standards, procedures and guidelines, training and coaching outage reporting processes, participating in system-wide enhancement initiatives, and partnering with other departments to provide technical expertise in outage reporting.

Job Responsibilities:
• Develops and/or updates department documentation including electric outage reporting standards, utility procedures, guidelines, and 5MM's.
• Provides subject matter expertise to other departments in areas of electric outage reporting.
• Provides training and coaching to DCC Distribution operators and leadership.
• Leads a team to develop process improvement initiatives, standards, work procedures, and corrective action plans.
• Develops presentation and training material to assist in the rollout of enhanced tools and process changes to DCC and field personnel.
• Provides the necessary group or one-on-one training.
• May lead larger system-wide initiatives or may work on more complex issues requiring more comprehensive methods.
• Partners with field superintendents and DCC leadership to accurately document and process all Non-Restorable outage applications and apply Non-Restorable metric minutes to the ILIS outage event.
• Reviews and updates priority outages so other departments are able to utilize accurate information.
• Utilizes outage database to identify and/or explain reliability information relative to outage quality performance to DCC leadership.
Provides support to control center leadership during emergencies (for example, storms, fires, earthquakes) to ensure accuracy of outage reporting.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
• Bachelor's degree in job-related discipline or equivalent work experience
• System Operator Journeyman Certification
• 5 years of job-related experience, specifically in distribution
• Experience with tools such as ILIS, EDPI, GIS, DMS maps


Nice to Have Skills & Experience
• Bachelor's degree
• Minimum 2 years as a Senior Outage Quality Specialist
• 10 years job-related experience including experience as a System Operator and/or Senior Outage Quality Specialist
• Ability to work independently with limited oversight.
• Competency in developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Expert knowledge of electric utility operations and business processes as need to perform at the job level.
• Competency in knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Knowledge of principles, methods, and technology for curriculum and training design, for teaching and instruction for individuals and groups, and for the measurement of training effects as needed to perform at the job level.
• Competency in building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.