Front Desk Coordinator

About the Role

Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services, has an immediate opening for an energetic, organized, and business-minded Front Desk Coordinator. As the first point of contact for our facility, you are the face of Dogtopia of Downtown Orlando. You will work with all customers, furry friends, and team members to ensure we set the absolute highest standards for safety, fun, and satisfaction.

This person must love dogs—and, upon successful completion of training, you can even bring YOUR dog to work with you!

Day-to-Day Responsibilities & Customer Service

• The Ultimate Greeter: Greet EVERYONE that walks in or out of Dogtopia with a smile, acting as an outgoing and enthusiastic ambassador for our brand.
• Communication Hub: Master the art of multitasking by answering incoming phone calls, responding to emails and voicemails, and assisting the lobby simultaneously in a timely, problem-solving manner.
• Administrative Duties: Handle data entry, create Pet Parent charts, maintain proper record-keeping, and complete point-of-sale (POS) and cashier operations.
• Sales & Growth: Become knowledgeable on all pricing, services, and retail items. Confidently offer upgrades and sell additional services based on guest wants and needs.
• Facility & Team Management: Maintain proper door control in all rooms, manage staffing call-outs and replacement shifts, and ensure the pristine cleanliness of the entranceway, lobby, and restrooms.
• Exceptional Experience: Speak consistently to our 3 S’s (Smile, Story, Satisfaction), communicate effectively with leadership and peers, and strive for high customer review ratings by always smiling for the cameras and ensuring a premium experience.

Qualifications & Personal Characteristics

• Must love dogs! (Ability to learn dog recognition is essential).
• Strong customer service skills with a high degree of emotional intelligence and customer tolerance.
• Detail-oriented, quick-thinking, and a strong multitasker who thrives in a fun, fast-paced environment.
• Ability to work cohesively with a team in a respectful and professional manner.
• Comfortable with upselling to enhance the pet parent experience.
• Ability to spend up to 100% of work time standing.
• Ability to work flexible days and hours, including holidays and weekends.

Core Competencies & Expectations

• Consistent and timely attendance.
• Completion of all Dogtopia E-learning platforms.
• Meeting Net Promoter Score (NPS) and phone score metrics.
• Active participation and leadership in team meetings.

Our Dogtopia-isms

The rules by which we, as DOGTOPIANS, live by:

• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like It’s the Most Exciting Day Ever!

ENJOY your team! GROW your team! And PLAY to your fullest potential.

Dogtopia, the industry leader in dog daycare, boarding, and spa services. The Rules by which we, as DOGTOPIANS live by are: We LOVE life unconditionally like a dog. We STAY loyal to our pack. We CHASE the absolute highest standards. We PLAY to our fullest potential. We TREAT every day like It’s the Most Exciting Day Ever!