Cloud Engineer

The Cloud Engineer , reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Cloud Engineer is responsible for the design, configuration, integration and delivery of our cloud solution and infrastructure. This position automates deployments fully integrating into the NMHC information technology environment. This position also monitors, analyzes, upgrades, as necessary, to ensure adequate capacity and availability to meet the user needs while maintaining fiscal responsibility.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care.

Information Services strategically supports the organization by:

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities:

• General Technical Skills: Maintains solid technical competence for assigned services and systems while grasping the integration and interaction of all supported services and systems
• Demonstrates expertise in cloud computing environments, with a particular focus on Microsoft Azure.
• Demonstrates expertise in Infrastructure as Code (IaC) principles, with a focus on Terraform for provisioning and managing infrastructure resources in a scalable and automated manner.
• Proficient in Git version control, encompassing Git workflows, repository management, and collaboration within GitHub/Azure DevOps environments.
• Excels in implementing and managing CI/CD pipelines for automated and efficient software &infrastructure deployments.
• Demonstrates proficiency in the configuration, management, and deployment of Kubernetes infrastructure, along with a strong ability to support and optimize containerized workloads, ensuring the efficient operation of container orchestration and application scaling.
• Provides technical leadership and support for computing systems and systems integration.
• Conducts, analyzes, recommends and presents performance and/or capacity analysis to assure systems reliability for current and/or future use.
• Demonstrates expertise in cloud operations, emphasizing the automated deployment &management of public cloud services, and possesses a deep understanding of integration points, dependencies, and the precise sequencing required for seamless execution.
• Strong operations experience focused on automated deployments of public cloud endpoints and knowledge of integration points, dependencies and the order in which these must be executed
• Responsible for configuration management and solution, integration and application authoring
• Maintains a broad working knowledge of the full range of NMHC IT server/distributed systems.
• Offers advanced diagnostic skills and in-depth expertise to facilitate the identification and resolution of issues, forging collaborative relationships with vendors and manufacturers across the complete spectrum of NMHC's server and distributed systems.
• Code using modern scripting languages (Python, PowerShell, Bash).

Customer Service:

• Develops reports, monitoring dashboards, workflows, and metrics within cloud and hybrid environments.
• Responds thoroughly and promptly to customer needs as defined in conjunction with our customers. Manages customer relationships and follows issues through to closure. Includes all aspects of customers (NMHC technology users, IS team members, etc.).
• Works effectively in supporting the application teams with project and support activities.
• Actively participates and communicates with the project teams.
• Prepares and delivers effective support by seeking a thorough understanding of the team's goals and objectives.
• Understands the business and clinical processes at NMHC and the operational environments of assigned customers.

Communication Skills:

• Utilize core Modules and workflows of ServiceNow.
• Communicates clearly, responsively, and purposely with customers and team members.
• Proficient in all written communication, both internally and externally.
• Develops effective relationships with users and other IS team members to enhance the timeliness and