Team Leader

Job Title: WB Team LeaderClassification: Non-ExemptSupervisor: Operations Partner, Assistant ManagerManagerially Responsible For: Assists with supervising Team MembersPosition Overview (Role):The Team Leader at Whataburger-Vibe Restaurants will work closely with Restaurant Managers to ensure all operating procedures are followed. You will also assist with scheduling, training, and supervising team members to guarantee every customer receives a hot, freshly prepared product in a clean, friendly environment.Essential Job Functions:Deliver Shift ExecutionOwn Shift OperationsOpen/Close RestaurantWorking managerCompletes daily checklists & leverages tools for high performing shiftsEnsures SOPs are being followedEffect daily Labor cost, COGS and sales – portioning, waste, labor managementMonitor daily cash managementHandle guest interactionsLeads culture, service model, & core values during each shiftDrive speed of service and sense of urgencyResponsible for safety and security during shift2. Support team member developmentSupport team member and manager trainingSupports team member accountability through documentationProvide employee development and through training and shift coachingAssess performance and provides feedback to team member and general managerSupports recruiting through screening/initial interviewsProvide accurate promise times for every order and update regularlyUse deployment charts every shiftBuild culture of recognition through use of our Rockstar cards3. Support Financial PerformanceManage speed of service/quote timesManage labor during assigned shiftManage food cost, waste, and inventory during assigned shiftSupport ordering & inventory managementMaintain and manage equipmentAccountabilities:Keeps General Manager promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of actionCreates a positive working environment with positive actionsAble to perform all position responsibilities and performance objectives in a timely and effective manner in accordance with established company policies and proceduresMaintains a favorable working relationship with all company employees to foster and promote a cooperative working atmosphere, which will be conducive to maximum employee morale, productivity, and efficiencyResponsibilities:Carries out responsibilities in accordance with the organization’s policies and applicable laws. With input, support and approval from the General Manager or Upper Management, responsibilities include screening applicants, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Qualifications/Requirements:Must be 18 years or olderEducation & Experience: A high school diploma or GED is preferred, or equivalent work experience. At least six months of experience in a retail or restaurant setting is requiredJob Specifications:Financial Accountability – Skills necessary to manage and control food costs, labor costs and expenses so that financial goals are metStrong Organizational SkillsTeamwork – Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the teamStrong Leadership Skills – Serves as a role model for employees through teamwork support, attention to detail, quality control and interactions with Members, guests and team MembersExperience in supervising and training staff, including safety trainingAbility to prioritize and organize work assignments, delegate workStrong oral and written communication skillsIdentifies and solves real problemsWorks effectively with limited supervisionKnowledge of Word and Excel; general knowledge of computer functionsPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Regularly required to stoop, kneel, crouch, talk and hearFrequently required to stand, walk, sit, use hands to finger, handle or feel and reach with hands and armsOccasionally required to climb or balanceEmployee must frequently lift and/or move up to 50 poundsAble to withstand changes in temperature, steam and heat and work in a confined areaMust possess hearing, visual and sensory abilities to observe and detect emergency situations; also, to distinguish product, taste, texture, temperature and presentation and preparationWork Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The working conditions can be a very fast paced environment at times, mostly indoor work, but may include some outdoor events where climate will vary from extreme heat in summer to freezing in winter. May work with hot, cold, and hazardous equipment as well as operate phones, computers, printers, and other office equipment. The noise level is moderate to loud. Hectic work environment with occasional periods of big workloads. May be required to work evenings, overnights, weekends and/or holidays.Disclaimer:The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. #J-18808-Ljbffr