Sr. Quality Analyst

The American Heart Association has an excellent opportunity for a Senior Quality Assurance Analyst in our National Center office located in Dallas, TX. This role can be home based. The American Heart Association is looking for a Senior Quality Assurance Analyst to be a member of a web development team. This role is responsible for defining test strategies, ensuring product quality, and driving continuous improvement in QA processes. The ideal candidate combines strong technical expertise with leadership skills and a passion for delivering high-quality software. The Association offers many resources to help you maintain work‑life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award‑winning corporate university, as well as additional training and support, locally. Responsibilities Lead the QA Strategy, including the governance plan and support plan for a portfolio of technical assets. Ensure that projects meet acceptance standards designed by you and agreed upon with the business. Create all test materials, e.g. test cases, test scripts, test data, support documentation, etc. Be an active participant in defect management, issue resolution, production deployment & release, and end‑user training. Collaborate with the internal Business Management team to understand customer goals and translate them into requirements and QA artifacts. Provide technical support, troubleshooting, triaging, & guidance to internal teams. Drive automation testing initiatives and improve coverage. Participate in Agile ceremonies (sprint planning, stand‑ups, retrospectives). Mentor junior QA analysts and provide technical guidance. Provide QA metrics, reports, and release readiness assessments. Qualifications Bachelor’s degree in Engineering, Computer Science, or related field or equivalent experience. 5 years of relate expereince. Proven knowledge of QA methodologies, tools, and processes. Experience writing clear, concise, & comprehensive test plans & cases. Experience with web‑based testing browsers: Chrome, Firefox, Mozilla, Internet Explorer, Safari. Experience with testing Android and/or Apple mobile platforms. Experience with accessibility testing. Experience with defect tracking tools. Knowledge of SQL and database validation. Experience working in Agile/Scrum environments. Familiarity with CI/CD tools (Jenkins, Azure DevOps, GitHub Actions). Comprehensive skills in Microsoft Office applications, including Visio & SharePoint. Desired Skills Demonstrated experience with integration, regression, performance/load, and black box testing. Experience with telemetry, experimentation (i.e. A/B Testing), & user research. Knowledge of browser and web development security. Knowledge of applicable data privacy practices & laws. Enjoys collaborating with colleagues to build end‑to‑end customer experiences. Excellent communication skills with a customer service mindset. Excellent problem solving & a commitment to lifelong learning. Compensation & Benefits The American Heart Association invests in its people. Here are the main components of our total rewards package. Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed. Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; based on the type of position. Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well‑being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation. Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule. Work‑Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year. Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization. EOE/Protected Veterans/Persons with Disabilities #J-18808-Ljbffr American Heart Association