Systems Administrator

Ride Connection is looking for a Systems Administrator to help keep our technology environment secure, reliable, and easy to use across the organization. This role is ideal for someone who enjoys both hands-on systems administration and helping people work better with technology

You'll support and help improve the core systems our teams rely on every day, including Microsoft 365, Microsoft Entra, Active Directory, Teams, SharePoint, RingCentral, Jira, Power Platform tools, Power BI, and other operational applications. You'll also help to strengthen cybersecurity, improve governance, reduce manual work, and support modernization efforts across a mission-driven nonprofit serving communities across the Portland Oregon tri-county area.

About Ride Connection

Ride Connection is a private nonprofit based in Portland, Oregon, committed to meeting community transportation needs one person at a time. Our mission is to move lives by providing safe, personalized transportation for people who need it - helping them access healthcare, essential services, and opportunities to thrive. Through that work, we promote independence, inclusion, and quality of life across the communities we serve.

What You'll Do

In this role, you will:

• Administer and support core technology systems including Microsoft 365, Entra, Active Directory, Exchange, Teams, SharePoint, OneDrive, RingCentral, Jira, Power Apps, Power BI, and other approved business systems.
• Manage user access and identity administration, including accounts, licenses, permissions, MFA, shared mailboxes, distribution lists, security groups, and onboarding/offboarding activities.
• Maintain and improve Jira Service Management, including request workflows, queues, forms, SLAs, reporting, knowledge content, and user adoption.
• Support Teams and SharePoint administration and governance, including collaboration structures, permissions, file organization, training, and troubleshooting.
• Administer RingCentral communications tools, including users, call routing, devices, voicemail, and related support.
• Provide operational support for business applications such as Power Platform tools, Power BI reporting, mobility and volunteer management systems, and other line-of-business platforms.
• Assist with data, reporting, and integration support, including Power BI access, refresh troubleshooting, data workflows, and reporting dependencies.
• Strengthen cybersecurity and governance practices through access reviews, secure account management, phishing awareness support, remediation follow-up, and policy-aligned system administration.
• Build and improve automation and documentation using tools like PowerShell, Power Automate, Intune, Jira automation, and Microsoft 365 administrative capabilities.
• Train and support users on collaboration tools, service desk workflows, secure technology use, and standard IT practices.
• Partner across departments with IT leadership, HR, Finance, Operations, vendors, and program teams to keep systems running well and continuously improve the user experience.

What You Bring

We're looking for someone who combines technical depth with strong service instincts. You may be a great fit if you bring:

• Strong experience supporting Microsoft 365, Active Directory, Exchange, Teams, SharePoint, OneDrive, RingCentral, Jira, Power Apps, Power BI, and related business systems.
• Confidence troubleshooting accounts, devices, permissions, email, phones, printers, mobile devices, connectivity, and application access.
• Practical knowledge of cybersecurity best practices, including MFA, endpoint security, secure access, and account management.
• Experience creating documentation, procedures, training materials, and scalable support processes.
• A collaborative, customer-focused approach with strong judgment, organization, and attention to detail.
• A genuine interest in supporting a mission-driven organization and helping colleagues use technology effectively.

Required Qualifications

• 3+ years of progressive experience in IT support, systems administration, desktop or endpoint support, or a related role.
• Hands-on experience administering Microsoft 365, Active Directory, Exchange, user accounts, permissions, endpoint devices, collaboration tools, and common business applications.
• Experience supporting Windows devices, mobile devices, printers, phones, peripherals, and ticketing/service management systems.
• Experience with application administration, access management, reporting, or operational workflow systems.
• Ability to document procedures, communicate clearly, train users, travel between sites as needed, lift/move IT equipment, and pass required background checks.

Preferred Qualifications

• Experience with Microsoft Intune, Microsoft Entra, Power Automate, Power Apps, Power BI, Jira, RingCentral, SharePoint, or Teams.
• Experience configuring and governing collaboration, service management, project management, reporting, Power Platform, or workflow systems.
• Experience in nonprofit, healthcare, transportation, field operations, or other mission-driven environments.
• Familiarity with cloud migration, Microsoft 365 modernization, SaaS administration, legacy system cleanup, vendor coordination, telecom support, or managed service providers.
• Relevant certifications such as Microsoft, CompTIA, ITIL, Atlassian, or cybersecurity credentials.

Work Environment

• Office, hybrid, remote-support, and occasional field/site support environment
• Frequent computer use and repetitive motion
• Ability to lift and move technology equipment, with frequent lifting of items up to 40 pounds
• Occasional after-hours support during outages, emergencies, or critical operational needs

Why Join Ride Connection

This is a chance to do meaningful technical work in an organization where the mission is tangible and the impact is real. You'll help build a more secure, efficient, and user-friendly technology environment that supports teams delivering essential transportation services in the community.

We move lives by providing safe, personalized transportation for people who need it.

Ride Connection is an Equal Opportunity Employer.