Technology Support Associate

Fora is a nonprofit organization advancing inclusion for individuals with disabilities by building pathways to meaningful work in integrated settings, transforming lives while supporting independence and growth. Learn more: teamFora.org Individuals with disabilities are encouraged to apply. About Fora Work changes everything. We make it happen. Since 1996, we’ve connected individuals with disabilities to meaningful employment by partnering with organizations that expect both performance and purpose. We are a multi-region workforce model supporting operations across New York, New Jersey, Puerto Rico and the U.S. Virgin Islands. Our teams are integrated into daily operations, maintaining facilities, supporting office functions, managing mailrooms, and more. We operate across a wide range of services, including facilities support, administrative operations, warehouses, call center services, and other essential functions. At Fora, employment is more than a job. It’s a foundation for independence, confidence, and dignity, expanding what’s possible in the workplace and beyond, and shaping how we work every day. Position Summary The Technical Support Associate provides responsive, hands-on technical support, helping individuals effectively and independently use computers, mobile devices, software, internet services, and other technology. This role combines general technical troubleshooting with individualized accessibility support for people who are blind or visually impaired, and others who may benefit from personalized technology assistance. The ideal candidate has strong foundational IT skills, patience, excellent communication skills, and an interest in making technology more accessible and easier to use. This role directly supports Fora’s mission of creating and advancing employment opportunities for people with disabilities. (Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.) Provide end-user technical support for computers, mobile devices, software, and related technology. Diagnose and resolve common computer hardware and software issues. Install, configure, and update software and applications. Troubleshoot printers, peripherals, and other connected devices. Perform basic network and Wi-Fi connectivity troubleshooting. Assist users with Windows screen readers and built-in accessibility features on Windows, Apple, and Android devices. Help users configure and use low-vision settings, including screen magnification, display adjustments, text sizing, contrast, and other accessibility features. Support accessible use of email, websites, printers, Wi-Fi, and other commonly used technology. Required Qualifications Foundational knowledge of computer hardware, software, operating systems, and basic networking. Experience troubleshooting computers and common software applications. Familiarity with Apple and Android devices. Knowledge of accessibility technology, screen readers, and low-vision settings is preferred; willingness to learn accessibility tools is essential. Strong problem-solving and customer service skills. Ability to communicate technical information clearly to individuals with varying levels of technology experience. Patience and the ability to provide individualized, respectful support. Ability to recognize when an issue requires escalation to a more advanced technical resource. Preferred Background CompTIA A+ certification or equivalent IT training, education, or hands-on experience preferred. Previous experience in help desk, desktop support, technical support, IT support, or a related technology role is beneficial. Experience providing technical assistance to individuals with disabilities, older adults, or users of assistive technology is highly valued. Strong customer service, communication, problem-solving, and troubleshooting skills. Ability to explain technical information clearly and patiently to users with varying levels of technical knowledge. Office building, interaction with building customers and the public. Reasonable Accommodations Fora is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application process and throughout employment. If you require an accommodation to participate in the application or interview process, perform essential job functions, or access employment benefits, please contact Vocational Services or Human Resources Departments. Fora is committed to building an inclusive workplace where all employees are treated with dignity and respect. Fora provides equal employment opportunities to all employees and applicants in accordance with applicable federal, state, and local laws. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, military or veteran status, status as a victim of domestic violence, or any other protected characteristic under applicable law. One day a week 5 hours Equal Opportunity Employment Fora is committed to inclusive hiring. We provide equal employment opportunities to all qualified applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Accessibility & Accommodations Fora is committed to an inclusive hiring process. If you need an accommodation at any stage, during your application or on the job, please contact us at View phone number on click.appcast.io or View email address on click.appcast.io. We aim to respond within one business day. #J-18808-Ljbffr Fora