Permit Technician II

Loudoun County Permit Technician II

Loudoun County, Virginia is looking for a skilled and motivated Permit Technician II to join the Permits Issuance Division of DBD. A Permit Technician provides an opportunity to contribute to the success of DBD by ensuring that the applications for building, trade and zoning permits are accepted in conformance with the Uniform Statewide Building Code and Loudoun County Zoning Ordinance, and that the permitting process is effectively administered. Permit Technicians are entry to mid-level positions with no supervisory responsibilities.

What You'll Do:

• Provide Expert Guidance to Applicants: Respond to online, phone and/or walk-in inquiries from the public on matters concerning the process for obtaining building and zoning permits. You'll become a subject matter expert on the Loudoun County Permitting process and provide applicants with the information necessary to achieve approval for their residential or commercial project.
• Project Management Support: Utilizing LandMARC, the county's electronic permitting system, accurately analyze building, trade, and zoning permit applications for completeness, invoice and accept fees, coordinate review referrals, and issue permits. You'll utilize your subject matter expertise to manage the life cycle of a permit.
• Collaborate and Solve Problems: Work with inter-divisional, inter-departmental, and organizational partners, developers, contractors and the public to assist in navigating through multiple overlapping processes, identify potential issues that may arise, and assist with ensuring that timelines are met, and issues are adequately addressed.
• Innovate and Lead: Work in an environment that prioritizes creative thinking and high-quality customer service. You'll contribute to forward-thinking ideas and developing efficiencies in the permitting process.

Why Loudoun County?

• Flexibility: After your initial training period, you will have the option to telework for up to one day per week. We understand the importance of work-life balance.
• Impactful Work: You'll work on projects that directly impact residential and commercial development in Loudoun County.
• Collaborative, Results-Oriented Culture: Join a team of professionals who value collaboration, innovation, and excellence in customer service. You'll have the opportunity to learn from experts in land development.
• Growth Opportunities: Our department is committed to your professional development and success, with mentorship and career advancement opportunities.
• Excellent Comprehensive Benefits: We offer a competitive benefits package to support your health, financial security, and lifestyle. Benefits include generous paid holidays and leave, health plans, retirement savings and investment options, employee assistance support, flexible spending accounts, tuition assistance, long-term care insurance, fitness membership discounts, wellness programs, and more.

What We're Looking For:

• Ideal candidates will have a passion for local government and a strong interest in the fundamentals of residential and commercial construction, permitting and building code requirements.
• Experience in a fast-paced customer service environment and the ability to effectively serve members of the public and juggle multiple priorities.
• Proficiency with computer/data entry as well as excellent analytical and writing skills with a strong attention to detail and the ability to solve problems and communicate solutions with diplomacy.
• A self-motivated and team-oriented mindset with a focus on internal and external customer service and collaboration.
• A drive for innovation and the ability to think critically and creatively.

Hiring salary commensurate with experience.

Minimum Qualifications:

• High school diploma or equivalent; three (3) years of related customer service and/or cash handling work experience in a technical work environment involving computer automated systems; or equivalent combination of education and experience. One year of work experience at a local government, or comparable work environment is highly desirable.

Job Contingencies and Special Requirements:

• Must undergo criminal and credit background checks. Certification as a Permit Technician in accordance with Virginia Board of Housing and Community Development is required within the first 18 months of hire.

Equal Employment Opportunity:

Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer, we consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.

Reasonable Accommodation:

Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at View phone number on click.appcast.io or email Human Resources.