Field Service Technician

Field Service Technician

Fuchs Material Handling Systems provides a complete range of Material handling equipment to customers around the world. With over 125 years in the material handling industry we understand your business and are dedicated to offering cost-effective solutions for the long term. Our equipment is designed and purpose built for use in the scrap, material handling, and recycling industries:

As a Field Service Technician, you are responsible for new equipment set-up and commissioning, as well as trouble shooting and repair for the FUCHS product line. Additionally you will create content for, and conduct, PowerPoint classroom training and hands-on demonstrations for service training schools. You will work closely with engineers and the production team to support, enhance and improve our products.

Responsibilities

As a Field Service Technician, you will be an expert technician for the FUCHS product line. You will assist dealers and customers with the set-up, safety and operations, troubleshooting and repair of material handler equipment.

You will provide:

• On-site technical support, installation and service for the FUCHS product line.
• Understand and educate on equipment designs, specifications and equipment requirements.
• Document work and prepare field service reports.
• Escalate equipment quality issues to initiate quality alerts and prevent repeat failures.
• Effectively provide engineering with field performance data and recommended improvements.
• Act as a Fuchs Terex advocate in all situations.
• Manage time, skills and resources to produce maximum volume of work with the least amount of errors.
• Review reported failures and assist Warranty Administrator with claim evaluation.
• Support the Help Desk Technician
• Assist with the display and simulation of equipment and technical presentation
• Assist Training Coordinator with the development and presentation of training materials.

Basic Qualifications

High school graduate or GED equivalent

2 years' experience working knowledge of Electronics, Hydraulics, Engines and Electrical Troubleshooting

Passport for international travel (ability to obtain if not currently in possession of one)

Preferred Qualifications

• Solid mechanical aptitude with working knowledge of electrical and hydraulic systems and the ability to read and understand schematics and engineering drawings.
• Excellent written and verbal communication skills required, both in-person and over the phone.
• Ability and willingness to make decisions with purpose and a strong sense of urgency to resolve equipment failures promptly.
• Ability to work independently and use available resources to complete tasks with minimal supervision.
• Must interact well with others in a diverse environment and be a team player.
• Must be dependable and punctual.
• Good computer experience required, including working knowledge of Microsoft Outlook and Word.

Language:

• Excellent written and spoken English

Travel:

• Ability to travel up to 75%