Front Desk/Technician

Optical Outlets AssistantThe primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager to ensure excellent patient flow.Essential FunctionsAttract and retain customers by providing unsurpassed customer serviceGreet customers and explain the process and exam pricing in a transparent wayCheck-in and pretest patients in an efficient and accurate mannerEnsure insurance is properly verified prior to Doctor encounterAnswer phones properly and in a timely mannerAssist in other areas of the office as necessary, including dispensing eyewearServe as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interactionHandle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exactInform Office Manager of any office problems noted by staff, doctors, or patientsPerform all tasks assigned by Office ManagerRequirementsJob SpecificationsOne to two years of experience in related fieldWorking knowledge of MS Office packageEffective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiriesEffective written communication skills to clearly document patient visitsExcellent interpersonal and rapport-building skillsAbility to ask appropriate and relevant questions to identify patient needsAbility to listen, process transactions and interact with patients simultaneously in a fast-paced environmentFor roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignmentWorking ConditionsThe working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers