Store Manager

The Store Manager oversees the daily operations of one or more self‑storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards, maintains financial accuracy through effective reporting and controls, and consistently delivers operational excellence. The Store Managers are accountable for building customer relationships through in‑person and phone interactions, presenting a structured sales process, and managing customer accounts. Benefits We Offer You Work/life balance : daytime hours with the potential for Sundays off dependent on location. Outstanding company culture with growth opportunities throughout the U.S. Competitive starting pay. Paid Time Off accrued throughout the year, increasing with years of service. Generous 401(k) match with Traditional and/or ROTH choices. Affordable medical benefit options with up to a $1,000 annual Health Savings Account employer contribution. Healthy Wellness Program with rewards toward your medical premium. BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc. Your Responsibilities Work between multiple stores in the district. Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions. Maximize sales objectives through unit rentals, unit insurance, and moving supplies. Ensure highest standards of cleanliness through continuous maintenance (sweeping, mopping, grounds maintenance, etc.) of the site including the office and the interior and exterior of the storage building and surrounding areas. Perform daily site safety inspections, including lock checks. Address and resolve customer concerns related to billing, security, auctions, and proper site usage. Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits. Oversee routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits. Protect strong company culture by establishing and maintaining professional relationships with all Extra Space employees. Perform additional duties as assigned. Your Qualifications 2+ years of customer-facing work experience. Leadership experience preferred but not required. Sales experience preferred. Current valid driver’s license and reliable personal vehicle, except in New York City and Brooklyn. High School diploma or GED required; college education a plus. Bilingual Spanish required. Work Environment & Physical Requirements Indoor and outdoor responsibilities ranging from sedentary desk work to physical job duties with varying demands and exposure to seasonal weather conditions. Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting. Lifting or moving items up to 35 lbs. and occasionally up to 50 lbs. Find additional career opportunities at careers.extraspace.com If you have experience in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (car rental, RV rental, storage rental, apartment rental, etc.), Property Management, Retail Sales. #J-18808-Ljbffr