Customer Service Agent

We are looking for a Customer Service Agent to answer incoming service calls and online orders. Responsibilities: Answers inquiries via telephone regarding product availability and pricing Processes order requests using company systems; reviews and confirms online orders as needed and process returns and exchange requests Places outbound calls to customers to update order status, verify account information and update business and contact information as needed Answers product information requests and resolve product support problems as these arise Handles customer issues and concerns proactively and promptly, advocating for the customer while adhering to the policies and balancing the needs of the company Listens for customer needs and overcome obstacles or hurdles to securing (more) business from the customer As appropriate, highlight Empire’s advantages versus competitors, such as high part availability, easy ordering (online/phone/fax), frequent deliveries, and streamlined returns Fully document all interactions with the customer Qualifications/Skills: Great attitude and personality Exceptional communication skills, including carefully listening to, understanding, and following up on customer requests Ability to handle customer issues with precision, professionalism, and courtesy Ability to build rapport and credibility with customer Enthusiasm, patience, and a positive attitude High school diploma or equivalent is a plus Be at least 18 years old Call center experience is a plus Bi-lingual (English/Spanish) Preferred Must be able to work Monday - Friday/9:00 am - 6:00 pm What We Offer: Health, Dental & Vision Insurance Health Savings Account (HSA) with Employer Contribution Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance 401K Retirement Pla Paid Training Paid Time Off Paid Sick Days Paid Holidays, Including 1 Floating Holiday (Your Birthday) Weekly Pay M-F work week; No weekends Employee Perks: Casual Dress Code Teamwork Environment Fun Anniversary Party Free Company Apparel Free Parking Employee Recognition Free Company Apparel Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws. * Empire Auto Parts participates in E-verify. Link: Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Empire Auto Parts