Chief Administrative Officer

Chief Administrative Officer

The Chief Administrative Officer (CAO) is responsible for leading and managing all aspects of daily operations, human resources, regulatory compliance, organizational culture and performance management at AGC. The CAO works with the top-level executive team to devise strategies and policies to meet the organization's objectives and goals and is a strategic thought partner for the President.

Primary Responsibilities:

• Partners with the executive team to drive organizational growth by aligning operational strategies with business objectives and identifying opportunities for increased efficiency and expansion.
• Exhibits leadership by driving business strategy development, assessing risks, noting opportunities for expansion, cooperatively setting overall goals and metrics, and proposing projects or systems to move AGC forward as a growing and relevant nonprofit organization.
• Safeguards the organization by ensuring compliance with applicable laws and regulations, maintaining strong internal controls, and proactively identifying and mitigating legal and safety risks.
• Responsible for day-to-day human resources functions, including employee relations, recruitment, hiring, payroll, healthcare and other benefits, and the retirement plan
• Oversees day-to-day office operations and provide leadership to administrative staff, including setting priorities, managing workflows, and ensuring a productive, organized, and professional work environment
• Aligns management philosophies with implements with the organizations team leaders to achieve the desired company culture
• Leads organization-wide Objectives and Key Results (OKRs) framework and software, ensuring alignment between strategic priorities, departmental goals, and measurable outcomes.
• Manages the organizations compensation program
• Oversees cross-functional teams spanning key operational areas, with scope adaptable to organizational needs
• Responsible for translating vision and strategy into actionable goals for performance and growth on a companywide, internal teams, and individual employee level, through performance management
• Evaluates office titles and job descriptions; revises and restructures as needed
• Directs the performance management program for the organization including training and coaching team members and supervisors on how to assess, set goals with, and coach their team members for successful outcomes
• Assists team members with their professional development by identifying learning opportunities and partnering with managers to support the development of their direct reports.
• Evaluates office and administrative policies aligning them with changing company needs, and regulations; then leads necessary creation and modification of policies
• Oversees company-wide safety and security programs, ensuring alignment with handbook policies, including workplace safety, personal security practices, emergency preparedness (e.g. Red Cross/first aid training), and protocols addressing external threats; drives continuous improvement and compliance across all offices and teams.
• Regularly updates the CEO on the status of the departments the CAO manages
• Leads the processes of recruitment, interviewing and selecting candidates as needed
• Presents to the board of directors on operational and administrative issues and strategies
• Analyzes data and recommends action steps to the organization's leadership
• Uses organizational and project management skills to perform and prioritize multiple tasks seamlessly with excellent attention to detail and follow-through
• Adjusts activities and strategies as needed for a continually improving expense to income ratio
• Responsible for the department budgets under their leadership, and monitoring income and expenses
• Serves on the AGC administrative team
• Maintains a collaborative spirit by communicating effectively with internal and external stakeholders.
• Participates in departmental and staff meetings as requested.
• Assists in department and organizational activities as requested.
• Fosters an environment of professional development.
• Walks alongside people that come our way with compassion; in person, by phone, and in writing, listening with empathy as they share difficult experiences; offers prayer, shares faith naturally, and guides those seeking to grow personally and also to join our mission to encourage everyone we encounter to take one step closer to Christ.
• Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Master's degree in a related field such as business, Human Resources or non-profit leadership preferred.
• Minimum of 5 years of progressive Human Resources management required, with demonstrated expertise in payroll administration, employee benefits management, and HR data analysis/reporting
• Minimum of 10 years of business management and senior level leadership experience in a high performing organization required; non-profit organization preferred.
• Demonstrated excellence in organizational, leadership, managerial, written, interpersonal and verbal communication skills
• Creativity and flexibility with an ability to thrive in a fast-paced and changing environment.

Language Skills:

• Superior command of English grammar and spelling
• Excellent verbal and written communication with strong presentation skills
• Outstanding customer service approach and understanding

Mathematical and Technology Skills:

• Demonstrated experience managing end-to-end payroll processing, preferably using ADP WorkForce Now, including accurate data entry, compliance with federal and state regulations, and coordination of payroll-related reporting and audits
• Experience utilizing recruiting platforms (e.g., applicant tracking systems and job boards) to source, screen, and manage candidates throughout the hiring process, ensuring an efficient and positive candidate experience
• Proficiency with Microsoft Office applications such as Outlook, Word, Teams, Excel and PowerPoint
• Experience in measuring data to determine project and program effectiveness
• Proficiency with data analysis
• Basic understanding of how to operate standard business equipment.

Other Skills and Abilities:

• Exhibits leadership skills and works effectively and constructively with a wide variety of people from many backgrounds and cultures.
• Ability to effectively communicate across denominational and theological distinctions.
• Excellent interpersonal and conflict resolution skills
• Ability to work on a team and independently.
• Solid working knowledge of budgeting, business development, and strategic planning
• Possesses innate capacity for planning and organizing.
• Remains calm and in control during stressful situations
• Attention to detail and reliability.
• Commitment to professional ethics in working with highly confidential, sensitive information.
• Available to travel, work weekends, and evenings
• Must have and maintain a valid driver's license and a clean driving record.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual disabilities to perform the essential functions.

The employee occasionally be called upon and must be able to work extended hours when needed for events and other duties as assigned.

While performing the duties of this job, the employee is regularly required to talk, hear, sit, climb, balance, stoop, kneel, crouch and crawl. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.

The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Travel locally.

In-person and on-site during core business hours - Monday - Friday 8:30a - 5:30p with occasional evenings or weekends.