Operations Specialist

Operations Specialist / Account Manager

Kaizen Empire is a dynamic and rapidly expanding eCommerce company headquartered in the United States. We specialize in designing, manufacturing, and selling an extensive range of children's toys on Amazon US and through our own online store. With a diverse portfolio of over 100 products, we have successfully achieved a revenue of over $80 million USD. Our mission is rooted in the principle of continuous improvement—whether it's enhancing our team, refining our processes, or expanding our market presence. As we solidify our leadership in the US market, we are also setting our sights on new opportunities in other regions and countries.

Job Summary

We are looking for a highly motivated and experienced Operations Specialist to join our team. Experience with other marketplaces is not required but is highly beneficial. In this role you will primarily be responsible for managing and maintaining the Amazon Seller account, optimizing listings, coordinating the full cycle of product launches and working closely with marketing, design and supply chain to ensure the overall success of our Amazon Business. The secondary focus will be expansion of the Amazon Business to other countries (CA, MX, EU) and building a presence on other marketplaces such as Target, Walmart and our own store.

Key Responsibilities

• Oversee and manage the Amazon Seller Account health and performance.
• Research, plan, coordinate and execute expansion to other marketplaces and countries.
• Develop and implement marketing and promotional strategies to enhance product and brand performance.
• Plan and coordinate product launches and relaunches.
• Work closely with the marketing team to improve product performance and brand presence.
• Work with Supply chain to ensure that we maintain healthy inventory levels.
• Work with our Design Team to improve the product and marketing visual assets.
• Work with Research and Development team to collaborate on product development.
• Manage customer inquiries, complaints, and feedback promptly and effectively.
• Keep up to date with the latest trends, tools, and best practices within the ecommerce space to ensure we are utilizing the best available methods for success.
• Implement, track and utilize various performance indicators to make data driven decisions.

Skills and Qualifications

• Bachelor's degree in business or marketing.
• Minimum of 3 years working with Amazon Seller Central.
• Proficiency in using e-commerce and marketplace tools and software.
• Strong analytical and data interpretation skills to drive informed decision-making.
• Excellent verbal and written communication skills, capable of building relationships with various teams and stakeholders.
• Meticulous attention to detail.
• Proven ability to manage multiple projects and meet deadlines.
• Solid understanding of marketplaces regulations, trends, and tendencies.

Key Metrics for Success

• Improve revenue and margin generated from various channels.
• Improve product ranking, performance, and brand visibility.
• Maintain account health.
• Successfully executed product launches and relaunches.
• Efficiently manage inventory levels and turnover rate.
• Streamline processes and improve operational efficiency.

Benefits

Join Our Team for Freedom, Growth, and Exceptional Rewards:

• Competitive Salary: We ensure you're well-compensated and truly valued for your contributions.
• Flexible Working Hours: Tailored to fit your lifestyle, enhancing both productivity and work-life balance.
• Work from Anywhere: Whether at home or across the globe, achieve the balance that works best for you.
• Paid Time Off: Enjoy 12 days of paid time off plus 10 holidays each year, allowing you to recharge and relax.
• Performance Incentives: Your hard work and dedication are recognized and rewarded with incentives that match your achievements.
• Long Service Milestone Awards: Celebrate your journey with us through top-tier equipment upgrades, home office enhancements, luxurious paid vacations, and generous vacation allowances, beginning from 1 year and extending up to 10 years of service.
• Paid Training: Continuously expand your skills and expertise with training programs that support your growth.
• Career Growth in E-commerce: Build a lasting career in one of today's most relevant and thriving industries—e-commerce.
• Exciting Growth Opportunities: We're committed to your professional development, offering paths for advancement as we grow together.