Customer Service Specialist

GEB Customer Service Rep - Seattle

This position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Essential functions include greeting, servicing, and general comfort of each passenger. Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains. Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports. Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines. Keep all information racks filled as needed. Perform miscellaneous clerical duties related to the station. Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation. Ensure all passenger train boarding(s) are timely. Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms. Required to perform janitorial duties. Handle checked baggage, package express and company materials in the station and on/off train.

Minimum qualifications include proficiency with baggage & express operation and be able to quote rates & information. Able to lift items that weigh up to 50lbs. Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor). Must have a High School Diploma or GED. Valid Driver's License required.

Preferred qualifications include being skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets. Qualified with the operation of Arrow, RailRes/Stars and QuikTrak. Familiar with the operation of the Passenger Information Display System. Communications and Interpersonal Skills Must have excellent written and oral communication skills. The ability to maintain a positive, good-natured attitude is essential. Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems.

The hourly range is $30.32 – (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Health and Wellbeing Financial and Retirement Work and Family Life Support Health, Dental, and Vision Insurance 401K Rail Pass Privileges Wellness Programs Railroad Retirement Benefits Employee Assistance Program Medical Plan Opt-out Credit Life Insurance Commuter and Flexible Spending Accounts No-cost Personal Health Advocate No-cost Financial Advisor Session Fertility and Family Building Benefits Some benefits are subject to the collective bargaining agreement.