Fiber Installation Supervisor

Discover a more connected career Prince Telecom is seeking a Telecom Supervisor to oversee our team of FTTH installation technicians in the Charlotte, NC area. Prince Telecom is seeking a Telecom Supervisor to oversee our team of FTTH installation technicians in the Charlotte, NC area. Job Type: Full-Time (W2) Location: Charlotte, NC Salary Range: $57,500 - $60,000 Connecting You To Great Benefits Company issued vehicle, cell phone, tools, PPE, etc... Weekly Paychecks Growth Oportunities Paid Time Off, Parental Leave, and Holidays Insurance (including medical, prescription drug, dental, vision, disability, life insurance) 401(k) w/ Company Match Stock Purchase Plan Education Reimbursement Legal Insurance Discounts on gym memberships, pet insurance, and much more! What You’ll Do Supervise a team of FTTH in-home and SMB installation technicians Coach, counsel, and evaluate performance of field staff. Coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing. Identify problem areas in the department and communicate problems and possible solutions to the Project Manager. Develop procedures and implement them to better organize the team/department. Assign duties, responsibilities, and scope of authority to technicians. Assist in recruitment and training efforts. Assist in warehousing and logistics support as needed to supplement the warehouse staff Establish, implement, and maintain operating standards and procedures for project reporting and documentation. Track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents Perform quality control inspections to correct and coach any issues found Interface with customers to resolve complaints and damages resulting from installation work Perform various field technician duties as needed, including but not limited to, carrying and climbing a ladder when necessary. Perform other duties not listed here, as they arise, and as they are assigned to you What You’ll Need Minimum of 1 year fiber optic or cable installation experience. At least 18 years of age or older Must live within 50 miles of Charlotte, NC. High School Diploma or G.E.D. Available to work a very flexible schedule. Able to work in a fast paced time sensitive environment Ability to handle multiple tasks and last-minute changes Must have exceptional customer service experiences Former supervisory experience a plus. Valid driver's license and a good driving record. Physical Abilities & Exposures Routinely: work at heights, in confined spaces and alone in remote locations, operate vehicle and heavy machinery; squeeze, fine hand motion, bend, stoop, stand, walk, climb stairs, and lift greater than up to 55 pounds without assistance. Occasionally: use ladder, keyboard and mouse Why grow your career with us Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind. Building stronger solutions together Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr Prince Telecom LLC