Personal Lines Customer Service Representative
RemX
Job Description
Job Description
RemX is seeking a Personal Lines Customer Service Representative (CSR) to support a well-established insurance agency in Lynchburg VA This role is perfect for someone who enjoys helping people, thrives in a detail-oriented environment, and is looking to grow in the insurance industry.
Hours : 9 am- 5 pm Monday-Friday (37.5 hour work week)
Location: Lynchburg VA (100% onsite)
Responsibilities
- Update customer information and policy details in Epic
- Help clients file claims in person or by phone
- Process payments accurately
- Share scheduled reports with the production team
- Manage lender/lien holder paperwork for personal lines
- Prepare policy change forms and collect signatures
- Track returned mail and handle follow-ups
- Keep office supplies organized and stocked
- Send correspondence on behalf of producers
- Process coverage updates and vehicle changes
- Verify vehicle details during customer interactions
- Provide ongoing support to existing policyholders
- Redirect qualified leads to producers
Qualifications:
- Strong communication and attention to detail
- Prior P&C Insurance experience preferred
- Comfortable managing documents, forms, and client information
- Able to work independently while supporting a team
- Experience with Epic or similar systems is helpful
Vacancy posted 1 day ago
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