Business Systems Analyst - Billing/Payments

Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day.

We have a great team, we're growing fast and have a winning culture based on innovation, teamwork, and mutual respect.

Job Overview

Are you passionate about how money moves through modern SaaS businesses? We're looking for a Business Systems Analyst to help power the systems that drive revenue, customer experience, and growth. In this role, you'll sit at the intersection of billing, payments, sales tax, and finance operations, working hands-on with industry-leading platforms like Zuora, Stripe, and Chargebee. You'll partner closely and collaborate with Finance, Revenue Operations, and Engineering to turn business needs into reliable, scalable systems.

This is a remote position.

Responsibilities

• Support and maintain subscription billing platforms such as Zuora, Stripe Billing, and Chargebee
• Configure and manage pricing plans, product catalogs, subscriptions, invoicing rules, credits, and cancellations
• Independently handle routine subscription lifecycle events and billing issues, escalating complex cases to senior teammates
• Support sales tax configuration and maintenance within billing systems
• Assist with tax engine integrations and updates (e.g., Avalara) under guidance from senior analysts
• Partner with Finance and Tax teams to support audits, compliance reviews, and tax-related reporting
• Support integrations with payment gateways and processors (e.g., Stripe, Adyen, Braintree)
• Investigate payment failures, retries, refunds, chargebacks, and reconciliation issues
• Help identify opportunities to improve payment success rates and billing accuracy
• Gather and document business requirements for billing, tax, and payment changes
• Create functional documentation, process flows, user stories, and test cases
• Execute and support user acceptance testing (UAT) and validate end-to-end invoice, tax, and payment accuracy
• Collaborate closely with a Senior Business Systems Analyst and cross-functional partners including Finance, Revenue Operations, and Engineering

Requirements

• 2-3 years of experience as a Business Systems Analyst, Systems Analyst, or similar role
• Hands-on experience supporting billing, payments, or financial systems (Zuora Preferred)
• Exposure to subscription billing models (recurring, usage-based, tiered, or hybrid) and Saas or subscription-based business
• Experience supporting or troubleshooting payment gateways or processors
• Basic understanding of sales tax, VAT, or indirect tax concepts
• Strong analytical skills, attention to detail, and problem-solving ability
• Ability to document requirements, processes, and system behavior clearly
• Strong communication skills and the ability to work cross-functionally
• Experience working in Agile or ticket-based delivery environments
• Comfortable working both independently on defined tasks and collaboratively with senior team members

Eligibility Requirements

• This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship.
• Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska.
• Relocation will not be offered for this position.

Compensation

Our Compensation range for this role ranges from $85,000 to $110,000 annually, and is determined based on factors such as relevant experience, skills, and internal equity.

Benefits
To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company-paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer flexible PTO, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing paid volunteer time off. We are proud to be an Equal Opportunity Employer!

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.