Senior Customer Success Manager

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front‑runner in our industry, we are redefining how businesses grow, innovate and comply online. Picture yourself at the forefront of innovation, contributing to our award‑winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5billion people and 700million business entities spanning 195countries. But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online – and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people‑first workplace. Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite. What We Offer Comprehensive Benefits Health coverage Dental coverage Vision coverage Retirement plans with company match Paid time off Parental leave Annual education & training stipend (equivalent to $1,000 in local currency) Specific benefits may vary by location and will be discussed further during the interview process. Flexible Hybrid Working Environment Weekly lunches Quality coffee Regular social events Parent rooms On‑site gyms Comfortable lounges Adaptable workstations Wellness Access to wellness workshops and events Complimentary Headspace subscription Employee Resource Groups Inclusive space for diverse backgrounds and allies Support and community Informative, fun sessions and celebrations open to the entire organization Position Summary We’re hiring a Senior Partner Success Manager to own every aspect of account management for the partners who resell Trulioo’s identity verification solutions. You will be the primary account manager and trusted advisor for a portfolio of reseller partners in North America, accountable for the full lifecycle of those relationships — pipeline, enablement, co‑selling, expansion, technical alignment, and growth. This is a success‑led, relationship‑driven role focused on deepening and growing the partnerships we already have rather than recruiting net‑new partners. Your core mandate is growth: you will carry a small year‑over‑year net‑new revenue target across your portfolio. You’ll succeed by making partners exceptional at selling Trulioo, building and reviewing pipeline, upselling their existing clients into new products, and keeping the technical relationship healthy. You’ll sit at the center of a cross‑functional effort — coordinating Technical Account Management, Product, Marketing, and Support — to ensure every partner in your portfolio is set up to win. This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision‑making, and continuously optimise how work is performed. This will be a full‑time, permanent position working remotely out of North America, with a preference for U.S.-based applicants. What You’ll Be Doing Own the partner relationship end to end. Serve as the dedicated account manager and single point of contact for a portfolio of active reseller partners, responsible for all aspects of account management across their commercial, technical, and executive teams. Own a net‑new growth target. Carry a year‑over‑year revenue growth number across your portfolio; drive each partner to grow their Trulioo revenue over the prior year and be accountable for hitting that expansion target. Build and review pipeline. Partner with each reseller to build, review, and progress their Trulioo pipeline; run regular pipeline reviews to inspect deals, remove blockers, and hold forecast accountability. Train partner sales teams. Deliver onboarding and ongoing sales enablement so partner reps can confidently position, pitch, and sell Trulioo’s KYC, KYB, and AML solutions to their customers. Co‑sell alongside partners. Join partner reps in front of their prospects and customers to help position Trulioo, advance opportunities, and close deals. Upsell into the existing base. Identify and drive opportunities to upsell partners’ existing clients onto net‑new Trulioo products and capabilities. Run QBRs and business reviews. Lead recurring and executive business reviews that reinforce value, review performance against plan, surface opportunities, and strengthen the relationship. Partner with Technical Account Management. Work closely with the TAM team to keep each partner’s API integration current, healthy, and aligned to the latest Trulioo capabilities, and to resolve technical friction quickly. Identify new opportunities within each partner. Continuously map each partner’s business to uncover new use cases, product fits, and expansion paths for Trulioo. Be the voice of the partner internally. Represent partner needs and market feedback to Product, Marketing, and GTM teams to shape roadmap, packaging, and enablement. What You’ll Bring 7+ years in partner success, channel account management, strategic account management, or partner/channel sales, ideally within fintech, SaaS, or identity/fraud/compliance solutions. A demonstrated track record of growing a portfolio of partners or accounts and hitting revenue growth or expansion targets. Hands‑on experience with the full account management motion: pipeline building and review, co‑selling, sales enablement/training, QBRs, and upselling into an existing base. Experience managing relationships with technical, API‑driven products, and comfort partnering with technical teams and translating between commercial and technical stakeholders. Strong consultative relationship‑building skills, with the ability to earn trust at both the practitioner and executive level. Excellent communication, presentation, and cross‑functional collaboration skills. Proficiency with CRM and partner/customer management tools (e.g., Salesforce, PRM platforms). Comfort operating independently in a remote, fast‑moving environment across North American time zones. Nice to Have Direct experience with identity verification, fraud prevention, KYC/KYB/AML, or regulatory compliance solutions. Familiarity with identity orchestration, risk decisioning, or onboarding platforms and how they resell or embed third‑party verification solutions. Experience owning both retention and expansion targets within a partner or channel motion. An established network across fintech, banking, or digital commerce. Bachelor's degree or equivalent practical experience. Why Join Us At Trulioo, our partners help extend digital trust to more people and businesses around the world — and this role sits at the heart of that mission. You'll own relationships with some of the most innovative platforms in fintech, work cross‑functionally with teams that care about getting partners to success, and have real ownership over a growing portfolio. Thriving at Trulioo: At Trulioo, you’re not just an employee. You’re a valued member of our Trulicrew on a journey of professional and personal growth with a world‑class organization. With Trulioo, you have the power to revolutionise the intersection of technology, digital trust and online identity to open the global economy to everyone. Together, we can shape the digital future. We’re on the lookout for exceptional people to empower with trust, autonomy and the freedom to cultivate their potential. Your curiosity, meticulous attention to detail and passion to contribute are highly valued. Join us in shaping a future where your career isn’t just a journey but also a boundless exploration into the possibilities of technology and digital identity verification. Get an inside look at life at Trulioo by following us on LinkedIn, or learn more about us at Trulioo welcomes applications from people with disabilities Support is available upon request for candidates taking part in all aspects of the selection process. Equal Opportunities We are committed to creating a more equitable, inclusive and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Privacy Notice As part of our job application process, Trulioo collects, processes, and discloses personal data for the purpose of identifying suitable candidates for our job openings. For more detail, please visit Trulioo’s Website Privacy Policy in the section "When you apply for a job". #J-18808-Ljbffr