Customer success manager for VIP clients

Задачи Build and maintain personal communication with key players: reach out, check in, understand their experience, preferences, and challenges. Develop long-term relationships — become a trusted “personal manager” who is always available and reliable. Understand each VIP client deeply: their play style, preferences, pain points, and triggers. Don’t wait for VIP clients to reach out — proactively initiate contact, ask about their progress, mood, and overall experience. Resolve any issues quickly in close collaboration with other teams. Provide personalized recommendations on product features, activities, or content to enhance user experience. Collect feedback and identify patterns: what users enjoy, what frustrates them, and what impacts retention. Share insights with the product team to drive improvements and new hypotheses. Track key VIP metrics: activity, engagement, and retention. Требования Experience in Customer Success, Account Management, Community Management, Support, or similar roles Excellent communication skills and high emotional intelligence — the ability to connect with users naturally Experience working with VIP users Structured approach — you’ll need to keep detailed notes on each VIP client, track dynamics, and capture insights English and Turkish proficiency at Pre-Intermediate level or higher Understanding of B2C products, especially in gaming and/or mobile apps Proactivity — the ability to identify opportunities to improve user experience and act without being prompted Strong relationship-building skills, friendliness, and ease in communication Будет плюсом: Experience in iGaming / social games / mobile apps Ability to maintain informal yet professional communication (light, engaging, but still appropriate) Условия We offer fully remote work and a flexible start to your workday. We offer a competitive salary, aligned at the start and reviewed regularly based on your performance and impact. Work alongside a strong, highly skilled technical team. We move fast, stay flexible, and you definitely won’t be bored. Telemedicine and online psychological support, reimbursement for sports, healthcare, and travel, extended medical insurance for family members, and more — we provide a comprehensive benefits cafeteria available from anywhere. #J-18808-Ljbffr Playneta