Residential Aide Supervisor

About Mainspring Recovery

Mainspring Recovery is a mission-driven behavioral health organization built on the belief that healing happens when the right people are in the room. We provide care across multiple levels, including Residential, Partial Hospitalization (PHP), and Intensive Outpatient (IOP), supporting individuals and families throughout the recovery process.

Every role at Mainspring, clinical and non-clinical alike, contributes to creating safe, structured, and effective environments where people can rebuild their lives. We invest in strong teams, clear systems, and thoughtful leadership, believing meaningful impact comes from doing the work well, supporting one another, and holding ourselves to high standards across the organization.

Job Title:

Residential Aide Supervisor


Reports To:
Director of Residential Services

Department:
Residential

Location:

On-site

Employment Type:
Full-time

Job Summary

The Residential Aide Supervisor supervises and oversees the residential aide (RA) team.


Responsibilities Include:

Supervision and Team Management:

• Oversee the residential aide team, providing guidance, support, and training to ensure consistent delivery of quality care.

Direct Client Support:

• Develop and maintain a compassionate and empathetic rapport with clients, providing emotional support throughout their recovery journey.
• Assist clients with their daily activities, including hygiene routines, meals, and recreational activities.
• Encourage and promote clients' participation in therapeutic programs and support group sessions.

Safety and Security:

• Maintain a safe and secure environment for both clients and staff, adhering to facility policies and protocols.
• Monitor clients' behaviors and activities, promptly addressing any safety concerns or potential risks.

Crisis Intervention and Conflict Resolution:

• Utilize crisis intervention techniques to de-escalate potential conflicts or challenging situations that may arise among clients.
• Collaborate with the clinical team to create personalized crisis intervention plans for individual clients.

Record Keeping and Documentation:

• Maintain thorough and accurate client records, documenting progress, incidents, and any relevant information.
• Keep daily logs, incident reports, and other required documentation up to date.

Communication and Collaboration:

• Facilitate effective communication between the residential aide team, counselors, therapists, and medical staff to ensure cohesive client care.
• Participate in team meetings, sharing insights and observations to support comprehensive treatment planning.

Support Group Facilitation:

• Assist in organizing and facilitating support group sessions, promoting engagement and fostering a sense of community among clients.

Facility Operations:

• Collaborate with the facility management to ensure smooth daily operations, including inventory management and ordering necessary supplies.

Compliance and Ethical Conduct:

• Ensure compliance with all relevant regulations, ethical standards, and facility policies related to client care and confidentiality.
• Demonstrate a high level of integrity, adhering to ethical guidelines in all interactions with clients and staff.

Client Progress Tracking:

• Participate in client assessments and progress tracking, providing valuable input to the clinical team to aid in treatment planning and goal setting.

Other:

• Perform other functions related to the position as required.

Minimum Qualifications

Education / Credentials

• High school diploma or equivalent is required.
• Additional training or certifications in substance use disorder counseling, psychology, or related fields are preferred.

Experience

• Previous experience in a substance use disorder rehabilitation facility or a similar healthcare setting is highly desirable.
• Experience in a supervisory or leadership role is an advantage.

Knowledge / Skills

Empathy and Compassion:

• Demonstrated ability to show empathy, compassion, and patience when working with individuals struggling with substance addiction.
• A genuine passion for helping others and a strong commitment to supporting clients in their recovery journey.

Communication Skills:

• Excellent verbal and written communication skills, with the ability to effectively interact with clients, colleagues, and other stakeholders.
• Active listening skills to understand clients' needs and concerns.

Organizational Skills:

• Strong organizational and multitasking abilities to manage multiple responsibilities and ensure smooth operations within the clinical aide team.

Problem-Solving:

• Effective problem-solving skills, especially in high-pressure situations, to address challenges and crises that may arise during the rehabilitation process.
• The ability to think quickly and adapt to changing circumstances.

Ethical Conduct:

• High level of integrity and adherence to ethical standards, respecting client confidentiality and privacy.
• Compliance with the facility's code of conduct and policies.

Team Player:

• Proven ability to work collaboratively as part of a multidisciplinary team, fostering a positive and supportive work environment.
• Willingness to assist fellow team members and support the facility's mission.

Working Conditions

• Direct care
• Full-time, Friday - Tuesday, 11:00am-7:30pm.
• Ability to ascend and descend stairs multiple times throughout the workday.
• Ability to lift, carry, and move client luggage and personal belongings weighing approximately 20 to 50 pounds, with or without reasonable accommodation.
• Ability to stand, walk, and move throughout residential facilities for extended periods of time.
• Ability to safely assist with routine residential tasks in a fast-paced environment.

Why This Role Matters

• The Residential department at Mainspring Recovery is vital to the day-to-day operation of our programs. RAs interact with our clientele more than any other department; therefore, customer service must remain exemplary, professional boundaries must be always respected, and strict adherence to the Code of Ethics is required.

Pre-Employment Requirements

Mainspring conducts, as required, job-related background checks, drug testing, TB testing, verification of employment history, and/or reference checks prior to employment.

Equal Employment Opportunity Statement

Mainspring is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

EEO is the Law: