Behavioral Health Intake and Outreach Coordinator

Oversee referrals and admissions through every step of the intake process. Respond to phone/email inquiries Conduct initial screening of client’s needs and match with appropriate therapist Enter intake details into EHR system Schedule initial appointment Send intake paperwork/links to clients Send information to our billing team to verify insurance Manage waitlists Identify and engage potential referral sources, including therapists, doctors, hospitals, residential facilities, and school counselors Establish and foster positive working relationship by conducting in-person or virtual meetings to introduce our services, how our referral process works and provide brochures and swag as needed Ongoing liaison with referring providers to discuss openings Attend local events, conferences, and health fairs to represent the practice. Track referral volume and trends, reporting on Key Performance Indicators (KPIs) to leadership. Requirements Previous experience in a mental health setting, medical office, or customer service is preferred. Ideally some knowledge/experience in psychology, social work, or a related field Proficiency with Electronic Health Records (EHR) and Microsoft Office/Google Suite. Strong attention to detail and ability to thrive in a fast-paced environment. Exceptional communication and networking skills with a natural, consultative style. Ideally some proficiency in social media management and Canva Ability to act with diplomacy, empathy, and maintain strict patient confidentiality. Familiarity with HIPAA compliance in marketing materials. Core Competencies Demonstrates expertise in managing the intake process within a mental health setting, including proficiency in Electronic Health Records (EHR) and strong communication skills for effective networking and relationship building with referral sources. Highest-signal resume keywords Electronic Health Records (EHR) Referral Management Communication Skills Attention to Detail HIPAA Compliance ATS Optimization Keywords Hard Skills Intake Process Management Client Screening Appointment Scheduling Insurance Verification Data Entry Soft Skills Empathy Diplomacy Networking Skills Consultative Style Adaptability Industry Keywords Mental Health Psychology Social Work Patient Confidentiality Key Performance Indicators (KPIs) Tools & Technologies Microsoft Office Google Suite Canva Social Media Management #J-18808-Ljbffr Jobtailor