Access Optimization Specialist

The Access Optimization Specialist serves as a specialty‑aligned operational expert who partners with departments to optimize scheduling workflows, visit types, templates, and Epic tools. They ensure consistent implementation and sustainability of access standards by bridging enterprise strategy with frontline operations. Their work is critical to reducing variation, maintaining governance, and driving measurable improvements in scheduling performance. Responsibilities Serve as the primary operational contact for assigned specialties, supporting scheduling workflow optimization and adoption of Epic tools. Lead implementation and sustainment of access standards by aligning scheduling practices with enterprise strategy and specialty needs. Identify and resolve operational barriers such as template inefficiencies, held time, and visit type inconsistencies through collaboration with clinical and design teams. Provide targeted education and training to specialty leadership and frontline staff on scheduling tools, workflows, and best practices. Monitor key performance indicators (held time, block release rates, self‑scheduling penetration, deny rates) and proactively address gaps. Support change management efforts to ensure successful adoption and long‑term sustainability of scheduling improvements. Act as a subject‑matter expert for Epic scheduling tools, ensuring they are effectively embedded in daily operations. Facilitate visit type cleanup and optimization, including Fast Pass and self‑scheduling configurations. Drive consistency and reduce variation in scheduling practices across departments to maintain governance and improve patient access. Perform other duties as assigned and/or participate in special projects to support the mission of VCUHS and its departments; provide assistance to team members as required. Qualifications Required Education : Bachelor’s degree in Business, Finance, Health Information Management, or a related field. Required Experience : Two (2) + years of EPIC Cadence design, build, and implementation experience; provider template optimization, visit type, department, and provider build experience preferred. Project Management : Experience managing multiple priorities simultaneously. Working Conditions Periods of high stress and fluctuating workloads may occur. May be exposed to high noise levels and bright lights. May have periods of constant interruptions. Physical & Mental Requirements Physical: Lifting/carrying up to 50 lbs. Work position: sitting, walking, standing. Mental/Sensory: Strong recall, reasoning, problem solving, hearing, speaking clearly, writing legibly, reading, logical thinking. Emotional: Fast pace environment, steady pace, adapt to frequent change. EEO Employer/Disabled/Protected Veteran/41 CFR 60‑1.4. #J-18808-Ljbffr VCU Health