Security Officer I

Security Officer is responsible for protecting all Laguna Development Corporation (LDC) properties, assets, patrons, and employees by maintaining a safe and secure environment and responding to incidents such as altercations, theft, vandalism, fire, unauthorized entry, and other illegal activities. The role requires adherence to LDC's Core Values, policies, procedures, and all applicable gaming regulations established by the Pueblo of Laguna Gaming Control Board, Tribal Gaming Regulatory Authority, federal government, and State of New Mexico. Security Officers conduct regular patrols of buildings and grounds, monitor and report irregular activities, prepare detailed incident reports, assist with medical emergencies, provide safety escorts for guests and employees, secure restricted areas, coordinate money transfers to and from the vault, participate in money-counting procedures, manage traffic and crowd control, respond to emergencies, and testify in court when required. They must communicate effectively by radio and telephone, maintain professionalism and courtesy in all interactions, attend required meetings, administer reasonable-suspicion and post-incident urine analysis tests for employees, and perform additional duties as assigned.

The position requires strong customer service skills, teamwork, and the ability to build positive relationships with guests, coworkers, vendors, and the public. Security Officers must maintain dependable attendance, work under pressure, and be available for irregular schedules, including nights, weekends, and holidays. Candidates should possess a high school diploma or GED (preferred) and have relevant experience, preferably in security or a related field. They must obtain and maintain certifications in First Aid, CPR, AED, Defensive Driving, Defensive Tactics, and a New Mexico Alcohol Servers Permit. The role requires proficiency with basic computer applications such as Microsoft Word, Excel, PowerPoint, and Outlook, as well as experience using radios, Keywatcher systems, surveillance systems, and operating company vehicles. Physically, the position requires extensive standing, walking, driving, hearing, speaking, and repetitive hand use, along with the ability to climb, bend, crouch, kneel, reach, and lift or move up to 50+ pounds. Mentally, the role demands strong problem-solving, organizational, planning, decision-making, data interpretation, reading, and writing skills, with no supervisory responsibilities.