Director Product Management - PK Software

Job Description

Job Description

The Opportunity

PK Software powers thousands of compounding pharmacies across the US, Canada, and beyond — and we're investing to make it the leading SaaS platform in compounding pharmacy. This is a high-stakes, mission-driven space: the workflows you improve directly influence how pharmacists operate and, ultimately, patient outcomes.

We're looking for a product leader who can own this evolution — someone who brings the vision and commercial instincts of a SaaS product leader and the discipline to modernize a complex, mature platform without disrupting the customers who depend on it every day.

This is a build-and-lead role, not a caretaker role. You'll set the direction, drive the roadmap, and ship a product compounding pharmacies actively prefer.

What You Will Own

• Product vision and strategy for PK Software — tied to growth, customer outcomes, and modernization

• The roadmap: what gets built, what gets retired, how it's sequenced, and why

• Delivery accountability — from backlog to release, with the rigor and visibility the business needs

• Commercial outcomes in partnership with sales and customer success: adoption, retention, and platform-driven value

• A trusted product narrative for customers, leadership, and engineering

What You Will Do

Set the Strategy & Drive the Roadmap

• Define a phased modernization approach — stabilize, simplify, evolve — and keep it connected to real business and customer outcomes.

• Make clear decisions about what gets improved, rebuilt, or deferred — and communicate the rationale across the organization.

• Translate market dynamics, customer needs, and competitive pressure into a prioritized roadmap you can defend with data.

• Partner with engineering leadership to sequence change in a way that moves the platform forward without disrupting pharmacy operations.

  Get Close to the Customer

• Spend real time with compounding pharmacies. Use research, data, direct customer contact, and AI-assisted insights to find the highest-value problems.

• Replace high-friction legacy workflows with experiences customers actively prefer — thoughtfully, and with the regulatory context in mind.

• Communicate product changes and modernization progress to customers and customer- facing teams in plain, trust-building language.

Drive Outcomes, Not Just Output

• Own the product-side levers for adoption, retention, and customer satisfaction — in close partnership with sales and customer success.

• Make hard trade-offs between technical debt, platform investment, and new features — and be transparent about them.

• Partner on GTM readiness and feature rollout to ensure what ships actually lands.

Execute with Discipline

• Drive predictable delivery in an Agile environment (Scrum, SAFe, or similar) with clear throughput and visibility.

• Own and maintain a high-quality backlog in Azure DevOps — clean hierarchy, strong acceptance criteria, and traceability from outcomes to delivered work.

• Manage delivery accountability without a formal PMO: sequence the work, track commitments, escalate blockers early, and keep leadership informed.

• Participate actively in planning, refinement, and retrospectives — and raise the bar on how the team operates over time.

Align Stakeholders & Use Data to Lead

• Keep executives and cross-functional leaders aligned on strategy, sequencing, risk, and trade- offs.

• Define and track KPIs across modernization health — performance, reliability, usability, and delivery predictability.

• Use AI tools (ChatGPT, Copilot, Claude) as a genuine productivity edge across discovery, documentation, and prioritization — and extend that mindset to how the team works.

What Success Looks Like at 12 Months

A clear modernization roadmap the business is aligned behind — with measurable outcomes at each phase

Meaningful reduction in user pain points across core pharmacy workflows

Stronger delivery predictability, backlog health, and team throughput

Gains in adoption and customer satisfaction, in partnership with sales and customer success

A platform that is demonstrably more modern, reliable, and usable — shipped without disrupting operations

A product narrative and metrics framework leadership trusts

Who You Are

• A SaaS product leader who has owned a product through real growth and knows what it takes to modernize a complex platform without losing customers along the way

• Equally comfortable setting strategy and getting into the details — you don't hand things off and disappear

• Commercially fluent and at ease partnering with sales, customer success, and GTM teams

• Technically literate enough to be a real partner to engineering — you understand SaaS and cloud architecture and can engage meaningfully on platform decisions

• A confident decision-maker who can hold a position under pressure and communicate it clearly to any audience

• Someone who uses AI tools as a genuine workflow advantage — not a talking point

Required Experience

• 8+ years in product management, including senior ownership of a SaaS or platform product at scale

• Demonstrated experience leading modernization or transformation of a production system with active customers

• Hands-on experience with Azure DevOps for backlog management and delivery execution

• Strong Agile experience (Scrum, SAFe, or similar)

• Proven ability to own delivery accountability without a formal PMO

• Working knowledge of SaaS and cloud architecture, including multi-tenant platform implications

• Demonstrated use of AI-enabled tools to improve product workflows and decision-making

• Track record of driving adoption, retention, or customer satisfaction in partnership with commercial teams

Preferred Qualifications

• Experience in healthcare, pharmacy, or a regulated industry where operational continuity and compliance carry real stakes

• Background with workflow-heavy systems — pharmacy platforms, EMR, ERP, or similar

• Experience partnering with third-party vendors or development partners in modernization programs

• GTM planning or customer-facing product rollout experience in a SaaS context

Who We Are

PCCA supports the creation of personalized medicine that makes a real difference in patients' lives. We provide high-quality products, education, and support to more than 3,500 pharmacy members across the US, Canada, Australia, and beyond — and we've been doing it for over 45 years.

PK Software sits at the center of how we deliver on that mission. The person who leads this work will have a direct and lasting impact on the pharmacists we serve and the patients who depend on them.