Data Center Technician, DCC Communities

Job ID: 10476412 | Amazon Data Services, Inc. Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You’ll play a pivotal role in maintaining the heartbeat of the world’s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. Key Job Responsibilities Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability. Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors. Perform on‑call duties and participate in scheduled maintenance and change management activities. Contribute to documentation and process improvement initiatives. Help train and onboard new team members. Physical Requirements Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds. Work in cramped and/or elevated locations. Bend, lift, stretch, and reach. Stand and walk up to 8+ hours a day. Ascend and descend ladders, stairs, and gangways safely. Work shifts longer than 8 hours to support 24/7 operations. Work in a noisy environment. Essential Requirements Ability to travel between data center locations; travel frequency will vary based on business needs. Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational. Travel over 50 miles or commute less than 50 miles as required. Day in the Life Take ownership of technical issues brought by the customer base and engage other teams when needed to drive resolution. Solve problems at the root and understand the broader context. Maintain service level agreements through proactive issue detection and reporting. Work shift work that includes days, nights, weekends, and holidays. Travel within and outside the regional work area and maintain a reliable personal vehicle and valid driver’s license. Basic Qualifications 1+ years of computer/server hardware troubleshooting or related IT experience. Ability to work a flexible schedule including weekends, nights, and holidays. High school or equivalent diploma. Preferred Qualifications Knowledge of network design, protocols, and Layer 1/2 troubleshooting. Associate’s degree in a relevant field (e.g., Computer Science, Networking Engineering) or experience in a relevant field. Other Information Amazon does not sponsor immigration, including for H-1B, TN, and other non-immigrant visas. Lump sum stipend will be provided to eligible candidates who relocate. Equal Employment Opportunity Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Benefits Starting pay range: 27.00 - 48.00 USD hourly (USA, GA, ATLANTA). Starting Day 1, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at #J-18808-Ljbffr