Head of Enterprise Application Services 90150 (Houston)

Own the stability, performance, and continuous improvement of Seadrill’s entire Enterprise Application portfolio. The majority of support is delivered by Seadrill’s outsourcing partner, Infosys, and other external resources; this role directs and governs that delivery to required service levels and drives a more automated, AI-enabled support operation.Working closely with the business functions, the Head of Enterprise Application Services is accountable for all Enterprise Applications and the day-to-day operational health of the estate, ensuring the highest quality of delivery from partners. The ERP Platform Manager (Oracle Fusion) reports into this role.SAFETY AT SEADRILL
Our goal is to ensure that ‘nobody gets hurt' whilst performing their job. Everyone at Seadrill has a part to play in meeting our safety commitment.Through strong leadership and personal responsibility from all employees, we take a systematic approach to identifying, managing and preventing the hazards involved in our day to day operations.Nothing is more important to us than the health, safety and security of our workforce and the communities in which we operate and behaving responsibly towards our shared environment.We are vigilant, disciplined and always looking out for one another. We have developed and embedded a strong safety culture onshore and offshore, fostered by all employees, who each have a personal responsibility and the authority to put an immediate stop to the job if they believe it to be unsafe.Everyone at Seadrill is accountable for helping to build this culture of care. This includes:Compliance with the Seadrill Code of Conduct and Fight Against Corruption.Compliance with applicable internal and external governing requirements.Non-compliances are promptly acted on and reported to the direct supervisor.The standard for tidiness and cleanness is adhered to.Good and clear communications with all involved parties.SEADRILL BEHAVIORAL FRAMEWORK
In Seadrill, setting the standard is not just about what we deliver, but how we deliver it. We co-created our Behavioral Framework with our employees, where we identified four key competencies that define our culture and help us to live our values. Our behaviors are embedded in the way we work and support and guide us day to day:Drive & OwnershipChange & Forward ThinkingCommunication & CollaborationService DeliveryDIVERSITY This position is also for people with disabilities.We recognize that our people are key to helping us to achieve our vision, so we have fostered a culture that encourages, supports and celebrates diversity of all kinds. It fuels our innovation and connects us closer to our customers and the communities we operate in.JOIN SEADRILL
We value our people and want to retain them. So, we offer a competitive package built around an attractive base salary and a range of benefits tailored to your location.Join Seadrill. Own the Opportunity.Minimum RequirementsBachelor’s degree in Data, Computer Science, or related field.PreferredCertifications in Power BI (PL-300), Microsoft Fabric Analytics Engineer (DP-600), Azure Data Engineer (DP-203), Oracle Fusion Data Intelligence, or equivalent Microsoft/Oracle data platform certifications.Own end-to-end support and operational health for all Enterprise Applications across Seadrill — including Oracle Fusion ERP (core financials, EPM, SCM, and HCM), IBM Maximo, SharePoint collaboration, and Power BI reporting platforms.Direct and govern support delivered by Infosys and external resources, holding partners to service levels and Seadrill standards.Establish and enforce SLAs and incident, problem, and change management through ServiceNow, replacing legacy outsourced SLAs that drove multi-day resolution times.Manage the ERP Platform Manager (Oracle Fusion) and govern partner-delivered support; define on-call coverage, escalation paths, and knowledge management practices across outsourced and external resources.Partner with the Data and Business Partnering leads to ensure changes are properly tested, validated, and production-ready before release.Drive automation and AI-enabled support to reduce ticket volume, deflect repetitive requests, and lower manual effort across the function.Manage the Infosys and third-party support relationships — service governance, performance reviews, knowledge transfer, and continuous-improvement commitments.Define and report on service performance metrics (resolution time, backlog, first-time-fix, customer satisfaction) to ISIT leadership.Own continuity and resilience for business-critical applications, including problem root-cause analysis and permanent-fix tracking.Skills and ExperienceEssential• 8+ years in IT application support, including 3+ years directing outsourced or vendor-delivered support.• Demonstrated support of enterprise ERP or business-critical applications in 24/7 operations.• Strong command of ITSM disciplines and the ServiceNow platform.• Proven experience governing outsourced/managed-service support partners and holding them to SLAs.• Track record of defining SLAs and driving measurable service-quality improvement.• Strong stakeholder management and vendor-governance skills.Desired• Oil & gas, maritime, or offshore industry experience.• Hands-on familiarity with Oracle Fusion (ERP financials, EPM, SCM, HCM) and Maximo.• Experience deploying automation or AI in a support context.Full timePosting Date: 2026-07-09