Service Manager

Fusion People are looking to recruit a Service Manager to work with a highly regarded Construction Machinery dealership. You will be the go-to technical expert for our engineers and customers, ensuring our heavy plant and recycling equipment stays up and running safely. In this position you will: Manage and coach your field service engineers and service administrators. Be the Expert: Act as the main technical point of contact for clients, engineers, and OEMs to solve complex machinery issues. Keep It Safe & High Quality: Drive a safety-first culture and run regular quality checks and audits on field repairs. Manage the Business: Oversee daily invoicing, manage work-in-progress (WIP), and maximize warranty and customer cost recovery. Collaborate: Partner with sales for equipment upgrades and work closely with OEMs on product improvements. To be considered you will need to demonstrate: Leadership Experience: 5+ years in a technical management or supervisory role. On-the-Tools Expertise: 5+ years of hands-on experience with heavy plant machinery (specifically material movers and excavators). Problem-Solving Skills: Ability to diagnose and categorize technical mechanical issues over the phone. Adaptability: Ready to thrive in a fast-paced, ever-changing environment. The Fine Print Flexibility: Occasional weekend or after-hours work to support our clients when it matters most. #J-18808-Ljbffr Fusion People Ltd