Guest Service Director

Are you looking for a rewarding career in Skilled Nursing? We are currently searching for a Guest Service Director to join our friendly, caring and supportive team! Bella TerraSchaumburg is rapidly growing and our team is looking to invest in a Director of Guest Relations by providing opportunities to further your career and with the tools and encouragement you need to succeed. Benefits Competitive wages. Tuition reimbursement. Internal growth opportunities. Comprehensive benefits package. 401K with employer match. And more! Responsibilities As a Guest Services Director you are instrumental to resident satisfaction. Your work will ensure our residents receive the high standard of care they have grown to expect at Bella TerraSchaumburg by working with multiple departments assisting with the coordination and delivery of services at the facility, working with multiple departments to ensure smooth resident admissions and discharges, greeting all residents upon arrival, providing tours to prospective residents and their families, routinely checking on residents and inquiring about ways to make their stay more comfortable and enjoyable, reporting resident preferences to the appropriate team member, ensuring resident rooms are prepared appropriately prior to their arrival, maintaining a report with residents and their families during and after their stay as well as assisting with post discharge follow up. Our residents will depend on your knowledge, skills, and attention to detail to ensure they receive an unparalleled standard of care. The person in this position also coordinates room changes, back up to the Admissions Director and participates in the MOD (Managers on Duty) schedule for weekends. Qualifications As a minimum, a high school diploma or equivalent and a valid, unencumbered State of Illinois Driver’s License or other motor vehicle license as required by the state. One (1) year of experience in a Customer Service role is preferable but we are willing to invest in the right candidate! Bella Terra Schaumburg is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran. When completing this application, you may exclude information that would disclose or reference this information, or any information relating to any other status protected by federal, state, or local law. #J-18808-Ljbffr Bella Terra