Service Manager

Position Summary Service Manager is responsible for managing each of the respective Service Technicians employed by American Power Systems (APS) and is responsible for maintaining existing client relations as well as cultivating new business. The Service Manager is the APS Representative to all customers. This position requires frequent travel on a regular basis, including overnight trips, mostly during the week. Key Responsibilities Job Profile SHIFT TIMES: 1ST: 7:30 AM - 4:30 PM (varies depending on travel and customer requirements, night work required, overtime required, weekends occasionally required) WORKING ENVIRONMENT: Primarily office and warehouse setting. Also travels to different locations/companies and contends with various working conditions including remote locations, primitive locations, and outdoors. Supervises two or more full-time technicians as defined for each regional Service Department. This is a safety-sensitive position. Job Requirements Must have a minimum of 2 years experience managing multiple crews simultaneously. Represent themselves in a professional and business-like manner to customers. Must be presentable and well spoken. Manage the administrative functions of the Service Department: Hiring, completed training, on-time billing of customers, on-time submittal of paperwork, and scheduling employee PTO. Maintain open and positive communication (both in verbal and written form) with employees, departments, customers, and vendors. Maintain appropriate staffing level and workload distribution to meet customer and business needs without excessive overtime and non-revenue generating time. Ensure staff complies with company policies by auditing performance on-site, auditing quality post-service, and reviewing all submitted job close-out documentation; recommend policy changes as needed. Work closely with the Engineering, Quality, Training, and Safety departments to ensure compliance with APS Quality Management System, Safety Policy, and Competency standards. Ensure entire staff performs required daily Safety procedures and review work and documentation for acceptable quality. Responsible for the efficient operation of the Service Department(s) and expense control; maintain proper inventory of consumables, procure the proper number of tools and test equipment, and accurately account for accrued time of staff. Proactive and reactive management of all service personnel including hiring, training, motivation, career development, reviews, and safety. Organize and present at tech meetings and safety training. Oversee warehouse inventory level of consumables, ensure all materials are stored properly and safely, maintain the warehouse in a safe manner, dispose of all non-usable, expired, or obsolete inventory. Ensure all vehicles are properly maintained, in good working order, and carry all the requisite safety equipment. Maintain high quality service through regular audits and review of service performed by staff. Organize, coordinate, and schedule all maintenance, replacement, and Customer service work orders. Other duties may be assigned. Requirements and Qualifications Minimum Skill Requirements Applicant must be familiar with a variety of the electrical field's concepts, practices, best practice, and procedures including the technical ability to understand and interpret Electrical Codes, Life Safety Codes, NFPA, Uniform Building Codes, and Lighting Systems where applicable. Knowledge of industry standards (i.e., Telcordia, IP72202, TP76300, 77350). An understanding of how a lead acid battery works and which battery is appropriate for each installation. Must be able to read, write, speak, and understand spoken English. Ability to read and interpret drawings and technical manuals. Excellent writing skills, general math skills, strong mechanical skills, strong communicat on skills, excellent PC skills including use of Office applications and customer software. Must maintain an acceptable driving record required, pass annual drug tests (random testing required for certain customers), and maintain an acceptable background check in accordance with company and customer requirements and local laws/regulations. Essential Responsibilities Maintain open and positive communication (both in verbal and written form) with employees, departments, and customers. Work well in a team environment as well as independently and be a self-starter. Willing to travel between offices, service locations, and customer sites. Minimum Physical and Sensory Requirements: - Strength to lift a 50 lb. object, without assistance, and items weighing up to 150 lb. with assistance. Strength to slide up to 200 lb. {=html} - Strength and dexterity to bend, squat, crawl, kneel, crouch, or twist to reach/and or work with assigned systems. - Strength, mobility and dexterity to use small hand and power tools as necessary and to climb or crawl to install equipment in areas of close tolerance. - Ability to climb and work on ladders, gantries, and cat walks. - DOT Medical Qualification Card required. Safety Equipment Safety glasses, face shield, safety shoes, hard hat, FR clothing, hearing protection, various types of gloves, and other site-specific PPE as required (ex: fall protection, arc-flash clothing). RESPIRATOR REQUIREMENTS: NONE Special Equipment Hand tools, power tools, multimeters (voltmeter, ammeter, others), roto-hammer, porta-band, power drill, lift table, pallet jack, forklift, load tester, cutters, crimpers, pliers, strippers, flashlight, tweezers, utility knife, rope, straps, and other specialty tools as required. Occasional use of Commercial Motor Vehicles including box trucks and flatbed vehicles, vans, pickup trucks including 2WD and 4WD (some off-road applications), and Powered Industrial Trucks including forklifts and walkie electric pallet jacks. Training Requirements New Hire Engagement Training. Annual Quality/Safety Training. Customer required training (on-line, in-person, and web-based). Service Technician Level I-IV training. Electrician Apprenticeship training. Reasonable Suspicion Training. Other training as assigned.