Systems Administrator, Enterprise AI Platforms

Systems Administrator IDEXX Information Technology is seeking a Systems Administrator to manage the operational foundations and integration layers of our Enterprise AI ecosystem in IT. This role is accountable for the technical health, user lifecycle, and seamless connectivity of our Enterprise AI platforms and their associated orchestration tools. Operational Mandate Platform Uptime & Connector Reliability: Seamless data flow between WebChat, AI agents and ISV systems. Identity Governance: 100% compliance in automated onboarding/offboarding and entitlement management. Deployment Velocity: Efficient validation and promotion of AI agents from development handoff to production. Resolution Cycle-Time: Rapid triage and recovery of Tier 2 technical and integration failures. Operational Efficiency: Minimal friction for both technical Pro-Code and business No-Code agent builders. Platform Governance & Identity Management Lead the administration of our Enterprise AI platforms, managing the full user lifecycle for 1000’s of business and technical employees. Configure and maintain SSO and Identity Management wrappers to ensure secure, role-based access to AI services. Execute automated onboarding/offboarding workflows, ensuring AI permissions are synchronized with our O365 and corporate directory of services. Enforce enterprise-level security policies to prevent data leakage and ensure least-privilege access across the AI segment. Outcome: A secure, frictionless, and well-governed identity perimeter for the Enterprise AI workforce. ISV Connectivity & Integration Architecture Configure, monitor, and troubleshoot enterprise connectors for key platforms such as Salesforce (SFDC), SAP, Workday, Snowflake, Box, Atlassian and others. Manage API secret rotation, credentialing, and authentication tokens for all ISV-embedded AI capabilities. Monitor connector telemetry to identify and resolve latency or data-sync issues between core systems and the AI orchestration layer. Ensure the use case models have the necessary connectivity to execute cross-functional tasks. Outcome: Robust, high-availability systems and data connectivity that powers the brain of the enterprise AI. Engineering Operations & Agent Lifecycle Support Partner with Enterprise AI Engineering to manage connectivity to model APIs, configurations, and endpoint deployments. Support the deployment and validation testing of declarative AI Agents built on our Enterprise AI systems. Maintain the technical environment for task-agents and multi-agent workflows, ensuring all skills and tools are correctly provisioned. Collaborate with developers to manage Pro-code integration hooks and support business users in No-code citizen-agent creation. Outcome: A streamlined deployment pipeline that moves AI capabilities from development to the business with zero operational drag. Tier 2 Support & Technical Triage Serve as the Tier 2 escalation point for our Helpdesk team, resolving complex issues related to agent failures, system irregularities, connector timeouts, and identity conflicts. Translate ambiguous business user feedback into technical root-cause analysis for the Enterprise AI engineering team. #J-18808-Ljbffr