Program Manager

Program Manager

Responsibilities for this position include providing overall program and project management for delivery of IT support services, acting as the prime technical/managerial point of contact for all customer interface and communication on the program, and ensuring overall customer satisfaction. You will possess a deep understanding of IT infrastructure and support services and ensure GDIT is meeting and exceeding customer expectations. You will supervise assigned technical and administrative staff, including subordinate managers, and perform personnel actions including hiring and performance evaluation. You will also direct program activities to meet client and organization work objectives and serve as a liaison with clients to coordinate activities, negotiate tasks, and solve problems. Additionally, you will be responsible for profitability and revenue growth of assigned programs, assure quality of program products, services, and deliverables, and perform program financial management services.

To succeed in this role, you will need to have a Program Management Professionals (PMP) or equivalent certification, a B.S. or B.A. in a relevant field plus 15 years of professional experience or equivalent, 8+ years of experience managing large IT operations and maintenance contracts, knowledge of the most current ITIL standards, and experience with development and delivery of service management across multiple IT specialties. You will also need to have experience in project management, budget, and forecasting toolsets, demonstrated experience leading and managing large teams, and excellent verbal and written communications skills.

Preferred qualifications include an MS in a relevant field and 10 years of professional experience, experience supporting IT requirements for scientific research programs, familiarity with IT requirements and service delivery for health research or healthcare delivery, professional experience in an entrepreneurial, startup environment, and experience with Health and Human Services (HHS) Enterprise Performance Life Cycle (EPLC).

Location: Hybrid, located in Bethesda, MD. Timeline: This is a contingent posting, expected to start towards the end of 2026.