Consumer Loan Processor

Consumer Loan Processor

Location: 3700 South Blvd. Suite 400 Charlotte, NC 28209 OR 1400 Yanceyville Street Greensboro, NC 27405

Job Grade: 7

Working at Skyla Credit Union

Skyla offers a supportive, inclusive culture while providing opportunities for growth, learning, and career advancement. Making it a strong place to build both skills and meaningful connections. Joining Skyla means having the support, tools, and guidance you need from day one.

• A welcoming culture where teammates and leaders genuinely care about your success and growth.
• A collaborative work environment focused on teamwork, development, and making an impact in the community.
• Flexibility and support to help you balance work while meeting member needs.
• A strong benefits package and meaningful perks that support your overall well-being: medical, vision, dental, 6% Match 401(k), Tuition Reimbursement, Paid Community Volunteer Opportunity, Paid Time Off, Quarterly Well Being Benefit, Interest Rate Perks on Deposit and Loan Accounts.

Our Values

We're in your corner: we genuinely care about the well-being of our members and employees.

We make possibilities reality!

We make an impact: we exist for our communities.

We provide support and opportunities to meet the needs of our friends and neighbors.

We're better together: we are a team.

We work together to service and support our members and each other.

We're on a journey together: we always look for improvement opportunities to benefit our members and employees.

We believe that with continuous improvement learning, there is no limit to what we can achieve together.

We welcome everyone: we empower all by sharing different perspectives, unique abilities, thought processes, and creating a diverse and inclusive credit union.

Primary Functions

The Loan Processing Specialist supports the consumer lending team by ensuring member loan requests are processed quickly, accurately, and in full compliance with policy, guidelines, and regulatory requirements. This position plays a key role in improving turnaround time and maintaining loan quality by reviewing documentation, verifying stipulations, and preparing loans for funding.

Responsibilities

• Review loan applications and support documentation for completeness and accuracy.
• Verify that all loan stipulations are met prior to funding, including income verification, insurance, collateral, and title requirements & proactively attempt to obtain missing or correct inaccurate documentation.
• Promptly communicate with lenders, underwriters, and members.
• Ensure compliance with internal policies, lending procedures, and regulatory standards.
• Prepare approved loans for funding, confirming all required documents are in place and accurate.
• Maintain accurate records and tracking of pending loans to support efficient pipeline management.
• Identify and recommend opportunities to improve workflow, documentation, or communication that support faster and higher-quality loan closings.
• Serve as a point of contact between loan officers, funding, and other departments to facilitate timely resolution of issues.
• Contribute to a culture of teamwork, service, and accountability within the lending department.
• Comply with all Federal regulations, Credit Union policies and procedures, including Bank Secrecy and the USA Patriot Act.
• Perform job duties in accordance with the Credit Union's values, mission, and vision.
• Performs other duties as assigned.

Minimum Requirements

• High School diploma or equivalent.
• Credit Union or financial institution experience preferred.
• 2+ years of experience in lending, loan processing, or financial services preferred.
• Knowledge of consumer loan products, credit unions, and lending regulations.
• Excellent communication and interpersonal skills and a desire to interact with members and credit union employees.
• Ability to multitask and complete duties with accuracy.
• Proficiency in the Microsoft Suite of products.