CLINICAL PROGRAM DIRECTOR

Clinical Program Director

Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week response, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care provides best equipped to address their mental health issues. Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness. Our specialty is in customizing solutions that: Provide access to faster, reliable mental health services Support for your clinical team by providing mental health case management Assist organizations in mitigating the challenges associated with mental health care Improve revenue capture by increasing throughput and decreasing operational issues

BHC Houston is looking for a Clinical Program Director. The Clinical Program Director provides senior-level clinical and operational leadership for all clinical and call center staff, exercising substantial independent judgment and critical decision-making authority. This role is responsible for leading, mentoring, and managing multidisciplinary teams—including mobile and tele-video assessors, referral management, and call center personnel—while ensuring high-quality clinical performance, regulatory compliance, and accountability.

Job Duties/Responsibilities The Clinical Program Director drives continuous improvement, supports staff development, and ensures consistent delivery of safe, effective, and patient-centered care. Independently evaluates complex and time-sensitive clinical and operational situations, makes high-risk decisions regarding patient triage and appropriate levels of care, and resolves escalated clinical, staffing, and performance issues. Analytical skills to evaluate data and identify bottlenecks and implement solutions to enhance efficiency and quality of care. Strong problem solving abilities to address challenges and make informed decisions. Provides comprehensive clinical supervision and strategic leadership over the mobile and tele-video assessment and therapy teams, including evaluators, referral management functions, and Clinical Leads, ensuring clinical quality, workflow efficiency, and adherence to organizational and regulatory standards. Oversees the daily scheduling and deployment of MAT assessors to ensure appropriate, responsive, and consistent coverage for all contracted clients while balancing census demands, acuity, and staffing resources. While this position is mostly remote, there will be days and times you have to attend meetings, trainings, and orientations in person.

Benefit & Rewards Highlights: Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match and discounted stock plan SoFi Student Loan Refinancing Program Career development opportunities within UHS and its 300+ Subsidiaries! More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies™ and in 2025, was listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Qualifications EDUCATION: Minimum Bachelors Degree in Nursing. Preferred Social Work, Psychology, Counseling, Behavioral Health or related field. Licensure and Certification: Meets current state requirements licensed in the State where BHC is providing services as LCSW, LPC, LMFT, LMSW, or APC, RN. CPR, if required by client contracts. EXPERIENCE: Required 3 to 5 years of experience. Preferably five or more years' experience in an intake assessment activities within an acute psychiatric setting and experience in health care business, business development/marketing environment with measurable business development results is preferred.

EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.