Client Concierge

NOW HIRING: Client Concierge

Location: Manhattan, New York

Work Arrangement: On-site

Pay: $20–$25 per hour

Schedule: Tuesday–Friday, 10:00 AM–7:00 PM

About the Role

We are seeking a motivated, sales-driven Client Concierge with strong knowledge of aesthetic treatments and hands-on experience using Boulevard CRM.

This position combines consultative sales, client relationship management, appointment coordination, and front-desk operations. The ideal candidate is confident discussing aesthetic services, converting inquiries into appointments, selling treatment packages, and delivering an exceptional, personalized client experience.

Candidates must have proven sales experience, aesthetics or medspa knowledge, and independent proficiency with Boulevard.

Key Responsibilities1. Sales & Client Relationship Management

• Convert phone, text, email, and online inquiries into consultations, appointments, and purchases.
• Build client relationships by understanding individual goals and recommending relevant services and treatment packages.
• Confidently discuss aesthetic services, including laser hair removal, injectables, skin rejuvenation, microneedling, chemical peels, facials, and body treatments.
• Explain pricing, promotions, and financing options while professionally handling objections and closing sales.
• Follow up with prospective clients, past clients, and individuals with outstanding treatment recommendations.
• Support provider-recommended treatment plans through package sales and appointment coordination.
• Meet sales, conversion, package purchase, and rebooking targets.
• Refer clinical questions and treatment suitability concerns to licensed providers.

2. Boulevard CRM & Appointment Management

• Independently manage appointments, client profiles, packages, checkout, and account notes in Boulevard.
• Schedule treatments according to provider availability, service duration, and room requirements.
• Proactively fill cancellations and open appointments through waitlists and client outreach.
• Process payments, redeem packages, and handle routine account inquiries.
• Use Boulevard reporting to identify sales and follow-up opportunities.
• Maintain accurate client records, conversations, preferences, and follow-up tasks.

3. Client Experience & Daily Operations

• Welcome clients warmly and provide excellent service throughout their visit.
• Coordinate check-in, intake forms, and communication with providers.
• Communicate approved treatment preparation and aftercare instructions.
• Encourage clients to rebook before leaving.
• Explain and enforce scheduling, cancellation, payment, and promotional policies.
• Handle client concerns professionally and escalate when necessary.
• Maintain a clean, organized, and welcoming reception area.
• Protect client confidentiality.
• Perform opening, closing, and payment-reconciliation duties.
• Participate in team meetings, service education, and sales training.

Required Qualifications

• High school diploma or equivalent; associate degree preferred.
• Previous experience in a medspa, aesthetic practice, or cosmetic dermatology setting.
• Strong knowledge of aesthetic treatments, terminology, and the medspa client journey.
• Proven sales experience with a track record of meeting or exceeding sales goals.
• Hands-on Boulevard CRM experience and the ability to operate the platform independently.
• Experience selling treatment packages and converting inquiries by phone, text, and in person.
• Confidence discussing pricing, handling objections, and closing sales.
• Excellent verbal and written communication skills.
• Strong organizational skills, attention to detail, and follow-through.
• Professional presentation and a warm, client-focused attitude.
• Ability to multitask in a fast-paced environment.
• Availability Tuesday–Friday, 10:00 AM–7:00 PM.