US Military and Veteran Senior Data Center Support Services Technician

Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks. Requirements Knowledge of server/storage/network hardware systems and components. Excellent time management skills. Detail-oriented with excellent organizational skills. Be a good team player. Strong interest in learning new DC concepts and technology. Dependable and trustworthy. Able to work alone and as part of a team Must be able to lift up to 50 lbs. Able to climb a 9 ft ladder. Strong verbal and written communication skills. Shift schedule that rotates. Includes nights, weekends and holidays. IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.) Good computer skills Able to stand and walk for extended periods of time Able to work 10-12 hour shifts Any experience with mainstream ticketing systems is a plus Willing to travel as required Client experience is preferred Note This is a 24/7/365 position on-site and includes day/night shift, weekend and holiday work with occasional travel based on business requirements. This position will also require consent to the processing of biometric data for identity verification and access control. Minimum Job Qualifications Education and/or Experience: 5 years of experience in client-facing, direct customer support and service, data center, or related field experience OR High School Diploma, General Educational Development, or equivalent AND 4 years of experience in client-facing, direct customer support and service, data center, or related field experience OR Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience. Job Skills: Same as prior level plus; Technical Leadership: Demonstrated ability to provide technical leadership and mentoring on complex projects. Incident Management and Response: Demonstrated ability to respond to and resolve incidents quickly to maintain business continuity. Cross-Functional/Team Collaboration: Demonstrated ability to collaborate across teams and regions to achieve shared business goals. IT Infrastructure/Server Trouble Shooting Experience: 3 years of experience in IT infrastructure, data center services, or server administration. Preferred Job Qualifications Education and/or Experience: 5 years of experience in client-facing, direct customer support and service, data center, or related field experience OR High School Diploma, General Educational Development, or equivalent AND 4 years of experience in client-facing, direct customer support and service, data center, or related field experience OR Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience. Cloud Environment (Hyperscale) Experience : 3 years of experience in hyperscale cloud environments. Certifications: Data Center or Cloud Industry Certifications. Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing View email address on click.appcast.io or by calling View phone number on click.appcast.io in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. #J-18808-Ljbffr Socket.dev