Sr. Director, Client Engagement

Overview

As Senior Director of Client Engagement at Epsilon, you will lead large teams delivering MarTech and Data solutions to healthcare enterprise clients, driving client outcomes and value through day‑to‑day partnership.

Responsibilities

• Develop scalable, repeatable processes and governance to ensure excellence in delivery and business retention.
• Build cross‑functional alignments with sellers and delivery leaders.
• Apply critical thinking to create and implement plans that achieve project goals tied to customer business outcomes.
• Streamline engagement delivery and improve value to customers.
• Facilitate communication between client, project team, and partners; contribute to knowledge sharing.
• Operate within a large, multicultural, geographically dispersed matrixed organization.
• Establish client relationships and ensure satisfaction with products/services.
• Drive collaboration with sales, client services, and delivery teams across the client lifecycle.
• Develop talent and provide performance feedback for direct and cross‑functional teams.
• Orchestrate across solution and product teams to meet client needs, translating expectations and managing margin.
• Lead a matrixed cross‑functional team and deliver timely performance feedback.
• Apply business and financial skills to achieve measurable results for customer success.
• Identify client growth opportunities through understanding business needs.

Qualifications

• Experience managing large client teams (50+ people).
• In‑depth understanding of clients and industries, applying business offerings at a senior level.
• Strong relationship‑building, cross‑organizational partnering, and influencing skills.
• High acumen of service operations, contracting, and financials.

• What you might stand out:
• Experience leading client relationship management and delivery of long‑term strategic accounts.
• Expertise in the full MarTech and data solutions ecosystem.
• Healthcare industry experience with understanding of trends and challenges.

Benefits

Epsilon offers a wide range of benefits including flexible time off, paid holidays, paid sick time, parental leave, childcare assistance, adoption assistance, comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching, and counseling.

Equal Opportunity Employer

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to View email address on click.appcast.io to request an accommodation.

Compensation

Compensation Range: USD $128,000.00 - USD $192,000.00 per annum. This role may also be eligible for bonus or incentive compensation. Compensation is determined based on the skills, qualifications, and experience of the applicant and may be modified at any time.