Racquet Stringer - Tennis Warehouse Georgia

Sports Warehouse Customer Service Representative

We're more than an e-commerce retailer - we're a destination for athletes, adventurers, and sports enthusiasts. Sports Warehouse offers a carefully curated selection of gear and equipment across tennis, pickleball, padel, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our goal is simple: help every customer find the right products with expert guidance, exceptional service, and a shopping experience that keeps them coming back.

Our Customer Service team is at the heart of every great customer experience. We're looking for reliable, personable individuals who enjoy helping others and are passionate about building lasting relationships with our customers. Whether assisting customers over the phone, through live chat, or via email, you'll provide knowledgeable guidance, answer questions, solve problems, and help customers find the products that best fit their needs.

Success in this role comes from a genuine desire to help people, strong communication skills, and the ability to think critically and resolve issues with confidence and empathy. Every interaction is an opportunity to earn a customer's trust and reinforce the exceptional service Sports Warehouse is known for.

If you're a positive team player who thrives in a fast-paced environment, enjoys learning about various sporting goods products, and takes pride in delivering outstanding customer experiences, we'd love to have you join our team.

Perform basic racquet preparation and maintenance, including stringing and other racquet services.

* Prior knowledge of how to string a tennis racquet is a plus but not a requirement. We will provide all training necessary to learn how to successfully string racquets.

Duties and Responsibilities

• Carefully and efficiently install strings according to racquet specifications.
• Identify possible damage or defects to racquets and/or strings and make an assessment of the necessary corrective actions.
• Repair and/or replace accessories as needed.
• Maintain a safe and clean work environment.
• Other duties deemed necessary to support daily operations of Sports Warehouse.
• Communicate effectively and behave professionally.
• Demonstrate active listening skills.
• Interpret and execute written and verbal instructions accurately.
• Follow directions well and gain clarification as needed.
• Focus and maintain attention to detail.
• Work independently and remain motivated.
• Foster a positive attitude and strong work ethic, contributing positively within a team.
• Maintain a standard of conduct that will maintain an orderly and productive workplace.
• Uphold standards of safety and cleanliness in the work environment.
• Practice good judgement in actions and decision making.

Supervisory Responsibility: This position has no direct supervisory responsibility.

Work Environment: This role functions within a professional and collaborative office setting, regularly utilizing standard office equipment such as computers, tablets and phones for day-to-day tasks. The use of racquet stringing machines and related tools/supplies may also be required to support the needs of the business.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Requires standing for prolonged periods of time and use of hands, fingers, wrists, and arms while stringing racquets.
• Regularly required to perform tasks that require repeating motions that use hands, wrists, and fingers to handle objects and reach with hands and arms.
• The employee is frequently required to move about to accomplish tasks and may include standing, walking, bending, twisting, reaching, stooping, kneeling, climbing or crouching. The employee is rarely required to sit.
• Occasionally required to stoop, bend, twist, reach, kneel, crouch or climb.
• Regularly required to type on a computer, use tablets, and use computer software.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (within a few feet of the observer).
• Must regularly lift and/or move objects that weigh less than ten pounds, occasionally lift and/or move items that weigh between 10 20 pounds, and rarely lift and/or move items that weigh between 20 - 50 pounds.