Front of House Lead - Silver Reef

Front of House Lead - Silver Reef Craft and Kitchen

Ellis Island Casino, Hotel & Brewery, our 16 Village Pub locations, Mt Charleston Lodge, and our sister companies, Marker Trax and KOIN, are committed to providing the best goods and services to our guests and clients. Our casino and food and beverage locations are home to some of Las Vegas's most recognized food, beverages, hospitality, and entertainment! Not only do we serve the highest quality food, but we've been voted the #1 Best Microbrewery of Las Vegas and have the #1 Best Karaoke of Las Vegas. Marker Trax is a patented casino advance line system that provides technology solutions to casinos to make the gaming experience more convenient and accessible to players. KOIN offers a full-service financial wallet and integrated payment solution, and aims to provide a convenient, secure and flexible payment solution for both consumers and businesses.

We are seeking a dynamic Front of House Lead who thrives in a fast-paced, guest-focused environment and is passionate about delivering exceptional hospitality at Silver Reef Craft and Kitchen. In this hands-on role, you will combine expert service skills with the responsibility of leading and supporting the front-of-house team. The ideal candidate leads by example, sets a high standard of service, and inspires those around them, ensuring every guest enjoys a seamless and memorable experience.

Benefits:

• Medical
• Dental
• Basic Life Insurance (included with the dental plan)
• Vision
• Short-term Disability
• Combo plan covering accidents, hospitalizations, and critical illnesses
• One free meal per shift
• Paid time off
• Eligibility to participate in a 401(k)-retirement plan (after 6 months of successful employment)

Location: In-person in St. George, UT. Reliably commute or plan to relocate before starting work (required).

Responsibilities:

• Deliver warm, attentive, and knowledgeable service that embodies the Silver Reef standard of hospitality.
• Craft and serve cocktails, beer, wine, and non-alcoholic beverages with consistency, accuracy, and care.
• Maintain deep product knowledge and uphold beverage presentation standards.
• Oversee daily floor operations, ensuring efficiency, timing, and guest satisfaction.
• Support and guide servers, bartenders, and hosts during service to maintain a cohesive and professional team dynamic.
• Lead by example through professionalism, teamwork, and poise under pressure.
• Assist with opening and closing duties, cash handling, and shift reporting.
• Assist with inventory counts, monitor inventory, and coordinate with management on restocking and ordering needs.
• Maintain a clean, organized, and compliant work environment across all guest-facing areas.
• Support new team members through training, guidance, and ongoing professional development.
• Reinforce company values and service standards, fostering a culture of hospitality and teamwork.
• Foster team growth and consistency through hands-on coaching and a commitment to elevated service.

Skills / Experience:

• Must be at least 21 years of age or older.
• At least two years of bartending or serving experience, with one year in a leadership or shift lead capacity in a high-volume restaurant.
• Strong working knowledge of craft cocktails, beer, wine, and food pairing.
• Ability to educate team members and customers on beer styles, pairings, and brewing methods.
• Passion for delivering exceptional customer service and ensuring guests have a memorable experience.
• Familiarity with POS systems, scheduling software, and inventory management tools.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong decision-making, conflict resolution, and problem-solving skills.
• Must be available to work days, evenings, weekends.
• Must be able to work evening shifts on designated inventory count days.
• Must have the flexibility to work holidays as necessary.
• Must be able to obtain and maintain a valid Utah Food Handlers Permit.
• Must be able to obtain and maintain a valid Utah DABS Card.
• The ability to submit to a background check and drug test is required.
• Physical Requirements:
• Must be able to stand and walk swiftly for extended periods of time.
• Must be able to kneel and bend to obtain items near or on the floor.
• Ability to work outdoors less than 25% of the time.
• Hearing, vision, speech, and literacy skills are critical to this position.
• Ability to work in environments that are smoky, noisy, hot, cold, or humid.
• Must have the ability to carry service trays overhead and lift up to 50 lbs. with or without assistance.

Core Values:

• Service - Personalized, warm, and consistently exceptional customer service.
• Value - Committed to deliver quality products for great prices.
• Growth - Promote personal development and growth for all team members.
• Family - Create a family-like environment by staying close to our guests and our team members.
• Passion - Work with passion and enthusiasm every day.