Logistics Dept Operations Support Specialist

Job Description

Job Description

Operations Support Specialist (Logistics)

Location:

HealthNet Aeromedical Services Administrative Office, Warehouse, all Base locations

Position Reports To:

Logistics Manager

Position Overview:

Operations Support Specialists (OSS) provide support for the company’s mission in a designated area. The OSS may be assigned to one or more areas within the administrative office. This position is assigned to the Logistics Department. Duties may include customer service, logistics, clerical and administrative functions, data collection, reporting, inventory, or other duties depending on the assigned area of responsibility. (Although this position is assigned to the Logistics Department, other areas of responsibility are outlined within this description since OSS incumbents may be cross-trained to assist in supporting multiple business functions.)

Minimum Required Educational Level:

High school diploma or equivalent

Preferred Educational Level:

Associates degree in business-related discipline

Required Previous Experience:

Strong background in the use of computer software applications, including Microsoft Office Suite products.

Preferred Previous Experience:  
Three years or more experience with Microsoft Office Suite products. Experience within the EMS or/and air medical/healthcare industries.

Required Certifications and/or Registrations:

Valid West Virgina Driver’s License and ability to meet the company’s driver acceptability standards 

Post-Hire Training, Certifications, Licenses, and/or Registrations:

Satisfactory completion of specialty software training as required

Emergency Vehicle Operators Course, or equivalent (if operating Emergency Vehicles)

Environmental and Mechanical Considerations:

The OSS generally conducts business activities in a controlled, office environment. Some of the OSS’s work may take place in the warehouse. Limited exposure to electrical and mechanical hazards may exist in this environment. Occasional travel to remote helicopter and ambulance bases and partner hospitals may be required in support of organizational activities. During these visits the incumbent may be exposed to loud noises and operating mechanical equipment.

Physical Demands:

• Ability to lift, push, pull and transfer boxes and/or equipment up to twenty-four pounds
• Ability to twist upper body while moving boxes and/or equipment
• Ability to stand, walk, climb, balance, reach, stoop, bend and crouch for extended time periods
• Ability to smell and identify odors. Ability to use close, distant and peripheral vision, depth perception, and visual focus 
• Ability to clearly hear and interpret voice and telephone communication

Post-Hire/On-Going Personal Assessments:  
N/A

Position Specific Accountabilities:

General Administrative Office Support Accountabilities-

• Greets and directs customers and guests as they enter the administrative office
• Practices exceptional telephone etiquette, taking accurate messages 
• Signs for packages received at the administrative office
• Opens and distributes non-confidential mail
• Processes incoming/outgoing facsimile transmissions
• Places information into databases as required
• Prepares outgoing documents and packages for mailing/shipping
• Maintains a clean, neat, professional office environment, including kitchen facilities
• Assists with creating and distributing identification badges
• Supports and assists all administrative staff as requested

Education Support Accountabilities-

• Ensures that documentation and recording of clinical and flight operations initial and
• recurrent education is appropriate and verifiable by appropriate local, state, federal and accrediting agencies. 
• Participates in education meetings in an advisory role, facilitating best practices in flight and
• ground team compliance with regulatory standards. 
• Assists with planning and implementation of clinical and related educational outreach services to customers. 
• Reviews team member credentials for verification and recording. 
• Plans and coordinates resources necessary for the delivery of instructor development
• programs. 
• Supports outreach education initiatives through delivery of planning, implementation and
• tracking services. 
• Provides clerical support within the simulation laboratories. 
• Communicates educational needs to the Director of Education. 
• Participates in committee and educational outreach activities as requested. 

Finance Support Accountabilities-

• Performs Accounts Payable functions
• Demonstrates exceptional record keeping
• Protects operations by keeping financial information confidential
• Liaises with vendors 

Logistics Support Accountabilities-

• Assists in scheduling and completing inbound/outbound shipments
• Provides clerical support, including data entry, to the logistics department recording incoming shipments and transfers of inventory between base locations 
• Fills inventory orders for various locations based on par levels
• Assists in maintaining accurate inventory counts at the warehouse
• Assists with stocking and preparing new ambulances for patient service and retiring
• aging vehicles from the fleet
• Couriers ambulances and supplies from one base to another as needed for effective operations
• In coordination with the Logistics Manager, develop and maintain a regular schedule for efficient distribution of supplies and materials and to complete vehicle checks and inventory audits

I/T Support Accountabilities-

• Familiarity or willingness to learn network cabling
• Travel (including overnight travel) to locations to install/troubleshoot cameras and radios

Company Accountabilities, Expectations, and Competencies:

Follows standards developed by appropriate governmental bodies 

Maintains a clean, neat, professional workspace

Remains available and willing to work beyond the end of scheduled shift or on unscheduled days and at any HealthNet Aeromedical Services location as required for efficient organizational operation and growth

Within the scope of his/her qualifications and experience, performs other duties as assigned 

Values educational programs offered by the organization and strives to make personal education a priority. Takes ownership of educational expectations and demonstrates engagement in classes. Takes initiative in downtime to practice skills and takes initiative to seek out learning opportunities to grow beyond current role

Provides the highest quality care, delivered with concern and compassion. Constantly assessing and working to improve all components within scope of position and job function. 

Accepts responsibility for own actions; doesn't place blame on others. Welcomes constructive feedback. Does quality work and completes duties timely without working around defined processes. Is committed to the wise use of company resources and strives to reduce waste or re-work

Values safety above all. Recognizes that safety is our company culture and demonstrates commitment to safety in every aspect of work. Addresses any safety hazards and if unable personally to correct, reports immediately and takes efforts to protect others from the hazard. Consistently demonstrates safe work practices designed to avoid injury and reduce exposure to illness, and demonstrates teamwork in promoting a safe, secure, and accident-free environment

Serves our patients, customers, and other healthcare and public safety professionals. Consistently exceeds expectations of those we serve. Anticipates needs and is proactive in dealing with concerns with courtesy and an appropriate sense of urgency. Identifies opportunities to improve our responsiveness to those we serve

Performance Evaluation Schedule:

Annually, according to job family schedule

We are an Equal Employment Opportunity Employer

Initially Created: 12/22

Revised: TS 9/26