HCM Program Manager

RingCentral is looking for an HCM Program Manager to drive delivery of our Human Capital Management initiatives from new module rollouts to upgrades integrations and process improvements. This is a senior individual contributor role with no direct reports. Youll be the hands-on owner who keeps HR Payroll Finance IT and our HCM vendor aligned and moving and who makes sure what we launch actually gets adopted.
This is an in-house role. You wont be handing off to a client at go-live; youll live with the platform and keep making it better. Reports to Hiring Manager Title e.g. Director of HR Technology / HRIS Manager.
What youll do

• Drive end-to-end delivery of HCM initiatives including module implementations (Payroll Time & Attendance Benefits Talent Recruiting) upgrades and vendor releases
• Build and maintain integrated plans across related workstreams tracking timelines dependencies risks and budget
• Run the operating rhythm: status reporting working sessions and steering committee updates for HR Finance and IT leadership
• Gather requirements from HR Payroll and business partners and translate them into clear scope configuration needs and success criteria
• Partner day-to-day with the HCM vendor and implementation partner holding them to scope timelines and SOW commitments
• Coordinate integrations with adjacent systems such as ERP/GL benefits carriers LMS ATS and identity management
• Own testing and data migration execution including end-to-end parallel payroll and user acceptance testing
• Lead change management training and communications so employees managers and HR teams adopt new processes
• Plan and run cutovers and go-lives then manage hypercare and transition to ongoing support
• Surface risks early escalate with options and contribute to the HCM roadmap based on what you learn after launch

What you bring
Required

• 5 years of project or program management experience
• Hands-on experience driving at least one full-cycle HCM implementation on a platform such as UKG ADP Dayforce Workday Oracle or SuccessFactors
• Working knowledge of core HR processes: hire-to-retire payroll time and attendance benefits and compensation
• Experience managing vendors and implementation partners against scope and SOW commitments
• Proven ability to lead cross-functional teams through influence without direct authority
• Strong command of project management tools and methods (Smartsheet Jira MS Project or similar; Agile Waterfall or hybrid)
• Comfort handling sensitive employee data and working within privacy and compliance requirements
• Clear confident communicator who can brief leadership and run a working session with equal ease

Nice to have

• PMP CSM or equivalent certification
• Platform certification (e.g. UKG Pro ADP Workforce Now Dayforce)
• Multi-state or international payroll experience
• Background in change management (Prosci or similar)

Required Experience:

IC