Pharmacy Technician (Call Center)

Pharmacy Technician Call Center RepresentativeMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.Rx Savings Solutions, part of McKesson's CoverMyMeds business segment, delivers an innovative, patented software solution that helps consumers make informed healthcare decisions at the lowest possible cost. Founded by pharmacists and software engineers, we partner with employers and health plans to improve access, affordability, and outcomes for prescription medications.We are seeking a Pharmacy Technician Call Center Representative to join our member support team! In this role, you will use your pharmacy and customer service expertise to help members understand prescription options, reduce out-of-pocket costs, and navigate the pharmacy landscape. This is a full-time position based in Overland Park, Kansas, with a hybrid work option following onboarding.Work Schedule & Location:Primary shift: Monday–Friday 9 a.m. - 5:30 p.m. OR 11:30 a.m. – 8:00 p.m. (You can select which shift works best for you)Training period (first ~60 days): Monday–Friday, 8:00 a.m. – 4:30 p.m.Training location: On-site at corporate headquarters (435 & Nall, Overland Park, KS)Post-training: Hybrid work arrangement with some work-from-home flexibilityWhat You'll Do:Answer inbound calls from members and customers regarding prescription cost-saving opportunitiesEducate members on how to identify and realize savings using Rx Savings Solutions tools and servicesAssist with pharmacy claims questions, prescription transfers, and general pharmacy navigationMake outbound calls to members who request support through the online portal or auto-dialerCoordinate internally to resolve member issues accurately and efficientlyConduct basic research related to pharmacy pricing and medication optionsClearly explain the benefits and value of Rx Savings Solutions servicesDeliver exceptional customer service in every interactionPerform other duties as assigned by managementBasic Requirements:Typically requires 3+ years of related experienceExperience in retail pharmacy, healthcare customer service, and/or healthcare call center environmentsAbility to communicate professionally and empathetically with members and colleaguesDemonstrated ability to multi-task, problem-solve, and manage deadlinesProven ability to handle confidential information in a regulated environmentComfort navigating computer systems and multiple applicationsWorking knowledge of Microsoft Outlook and Excel (or willingness to learn)PTCB Certified Pharmacy Technician or ability to obtain certification within 6 months of hireWhy Join Rx Savings Solutions (McKesson):Mission-driven work that directly helps people afford their medicationsNo weekend shifts and predictable weekday scheduleCompetitive benefits packageCollaborative, supportive team environmentHybrid work flexibility after successful onboardingOur Base Pay Range for this position$18.23 - $30.38McKesson is an Equal Opportunity EmployerMcKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.