Director of Strategic Initiatives

Summary : The Director of Strategic Initiatives is a senior leadership role responsible for driving operational excellence and advancing CASA’s innovative housing model. This includes oversight of Studios at 2800 , a hotel-to-housing initiative operated in partnership with Junction Point LLC and the City of Raleigh, as well as third-party management partnerships with White Oak and Tiny House Village.

This role leads day-to-day operations across multiple sites, ensuring high-quality service delivery, regulatory compliance, and strong stakeholder collaboration, while supporting long-term strategic growth and housing stability outcomes.

Key Responsibilities

Leadership & Operations

• Lead, supervise, and develop on-site staff, including hiring, training, scheduling, and performance management
• Oversee daily operations at Studios at 2800 and provide oversight for third-party managed sites (White Oak and Tiny House Village)
• Implement systems and processes to improve efficiency, accountability, and service quality

Property & Resident Management

• Manage the full resident lifecycle: leasing, move-ins, rent collection, re-certifications, and lease enforcement
• Ensure consistent service standards across all CASA-managed and partner sites
• Address resident concerns using a trauma-informed, solutions-focused approach

Compliance & Reporting

• Ensure compliance with all funding and regulatory requirements (HOME, Targeted/Key, RCRS, HUD)
• Develop and maintain policies aligned with fair housing laws and CASA standards
• Oversee accurate and timely reporting (occupancy, rent, re-certifications, etc.)

Strategic Initiatives & Growth

• Identify and evaluate real estate and programmatic growth opportunities
• Support expansion of CASA’s portfolio, including third-party management partnerships

Collaboration & Partnerships

• Serve as liaison with Junction Point LLC, City of Raleigh, White Oak, and Tiny House Village
• Strengthen and manage third-party partnerships to ensure alignment with CASA standards
• Collaborate with internal teams: BHIT, Fund Development, Real Estate, and Finance

Facilities Coordination

• Partner with Maintenance to ensure timely repairs, preventative maintenance, and property upkeep

Additional Duties

• Support organizational initiatives and events
• Perform other duties as assigned

Supervisory Responsibilities

• Directly supervises approximately 6 employees
• Responsible for hiring, training, performance management, and staff development

Qualifications

Education & Experience

• Bachelor’s degree in Hospitality, Business Administration, Property Management, or related field (preferred)
• 5–8 years of progressive experience in property management, hospitality, or supportive housing
• Experience managing multi-site operations and/or third-party partnerships preferred
• Equivalent combination of education and experience will be considered

Certifications & Licenses

• Valid driver’s license required
• Broker-in-Charge (BIC) License preferred (or ability to obtain)
• Fair Housing or Property Management certification preferred

Core Competencies

• Strong leadership and team management
• Excellent communication and stakeholder engagement
• Experience managing external partnerships
• Knowledge of fair housing and HUD programs (HOME, Section 811)
• Strategic thinking with strong execution skills
• Problem-solving and organizational excellence
• Commitment to CASA’s mission

Technical Skills

• Microsoft Office Suite (Word, Excel, Outlook)
• Property management systems (RCRS, HMIS, Podio, ShareFile preferred)
• Financial and operational reporting

Work Environment & Physical Demands

• On-site role with responsibilities across multiple housing locations
• Regular standing, walking, and computer use
• Occasional lifting up to 25 lbs
• Moderate noise environment; occasional outdoor exposure

Why Join CASA?

Join a mission-driven organization dedicated to providing access to stable, affordable housing. This role offers the opportunity to lead innovative housing solutions while expanding impactful community partnerships.